Can anyone recommend a fix (and/or cause) for the following error:
The project file could not be saved.
There was an error generating the XML document.
I have saved this document a couple times today. Now I'm ready to publish and post. When I tried saving again for the final time, I received the preceding message. I had only been polishing grammar etc.
I am also getting this error. Update 7 installed. Frequent errors and crashes on save with SL2 occurring on a near daily basis now. Variety of errors - no disk space, locked processes, can't generate xml. Following all the usual fixes (rebooting / updating / reinstalling / working from local files / clearing temp files ).
I like using SL2, but these long running and persistent issues are getting very, very old.
Based on the amount of troubleshooting it sounds like you've already attempted, I would advise to reach out and work directly with our support team here.
Thanks for the reply. I can only mention that the XML error appeared immediately after clearing %temp%\articulate and trying to save. In the meantime, I've worked with the IT department here to extend the partition I'm using to see if that helps - so far so good. If problems reappear I will definitely contact the support team and let you know how it all plays out.
5 Replies
Hi Paige!
Are you utilizing the latest update to Storyline 2, which is Update 4? It addressed some saving issues that were previously identified.
I am also getting this error. Update 7 installed. Frequent errors and crashes on save with SL2 occurring on a near daily basis now. Variety of errors - no disk space, locked processes, can't generate xml. Following all the usual fixes (rebooting / updating / reinstalling / working from local files / clearing temp files ).
I like using SL2, but these long running and persistent issues are getting very, very old.
Hi Greg!
Based on the amount of troubleshooting it sounds like you've already attempted, I would advise to reach out and work directly with our support team here.
Hi Leslie,
Thanks for the reply. I can only mention that the XML error appeared immediately after clearing %temp%\articulate and trying to save. In the meantime, I've worked with the IT department here to extend the partition I'm using to see if that helps - so far so good. If problems reappear I will definitely contact the support team and let you know how it all plays out.
Cheers,
Thanks for the update Greg and I'm glad to hear that it's working well for you right now. You know where to find us :)
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