I’m working with the Articulate 360 trial and building a project in SL2. I keep getting an error message (see attached) ‘the process cannot access…’. then it asks me to ‘save as’.
I’ve cleared my temp files which has worked in the past but not this time. This has occurred at least 5 times since yesterday. Any thoughts?
Hello Karyn - Sorry to hear you've run into difficulty working on your project. You mention both 360 and SL2, so I'm not clear on where you are experiencing the issue. Are you trying to upgrade your SL2 course to SL360? Please be sure you do not have another version of the product open in SL2. Since you mention experiencing the error multiple times in the same project, you may want to consider importing your slides into a new project.
My files where on my desktop- but I was also on my companies VPN. Once I disconnected from the VPN, I was able to save the doc. BTW, I tried importing the slides into a new project yesterday but it kept happening.
Additionally, because of those earlier SAVE issues, I opened SL2 and tried to import my SL360 files into SL2. I have since found out that Storyline 360 projects can't be opened, edited, or published with previous versions of Storyline. So, now I’ll need to decide if I will just stay with SL2.
Ah, interesting find. I'm not super savvy when it comes to VPNs.
You are correct, your SL360 content is not reverse compatible in SL2. If you upgraded a file, you should have a backup copy at the time of the import though.
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Hello Karyn - Sorry to hear you've run into difficulty working on your project. You mention both 360 and SL2, so I'm not clear on where you are experiencing the issue. Are you trying to upgrade your SL2 course to SL360? Please be sure you do not have another version of the product open in SL2. Since you mention experiencing the error multiple times in the same project, you may want to consider importing your slides into a new project.
Hi Leslie,
The issue(s) are resolved- somewhat :-(.
My files where on my desktop- but I was also on my companies VPN. Once I disconnected from the VPN, I was able to save the doc. BTW, I tried importing the slides into a new project yesterday but it kept happening.
Additionally, because of those earlier SAVE issues, I opened SL2 and tried to import my SL360 files into SL2. I have since found out that Storyline 360 projects can't be opened, edited, or published with previous versions of Storyline. So, now I’ll need to decide if I will just stay with SL2.
Thanks for your quick response!
Ah, interesting find. I'm not super savvy when it comes to VPNs.
You are correct, your SL360 content is not reverse compatible in SL2. If you upgraded a file, you should have a backup copy at the time of the import though.
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