I always get an error message whenever I import a particular PowerPoint file into Storyline 360. Please refer to the extract of the error message attached.
Has anyone ever faced this issue? If so, what have you done to resolve it?
Hi Dustin! Sorry you've come across this import issue, let's try to get it sorted.
First I would like to share this article regarding possible reasons why a Powerpoint Presentation fails to get imported. Are you also able to open the powerpoint presentation itself? Also is it locally saved to your drive when being imported?
One more thing, it's best practice to edit and publish files locally as well to avoid unexpected behavior–typically your C: drive. More details here.
If still unresolved, I suggest to open a ticket here so our awesome supports can take a look!
3 Replies
Hi Dustin! Sorry you've come across this import issue, let's try to get it sorted.
First I would like to share this article regarding possible reasons why a Powerpoint Presentation fails to get imported. Are you also able to open the powerpoint presentation itself? Also is it locally saved to your drive when being imported?
One more thing, it's best practice to edit and publish files locally as well to avoid unexpected behavior–typically your C: drive. More details here.
If still unresolved, I suggest to open a ticket here so our awesome supports can take a look!
Cheers!
Hi Aljonell,
The file is saved locally on my C: drive but I still get the same error. I will log a ticket via the link that you provided.
Thanks, Dustin. I can see that you are now working with Angelo directly.
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