ERROR MESSAGE: UNABLE TO ACQUIRED LMS API

Trying to publish a storyline course with SCORM 2004.  We are using Cornerstone OnDemand and get the following error. 

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AN ERROR HAS OCCURED

ERROR-UNABLE TO ACQUIRED LMS API, CONTENT MAY NOT PLAY PROPERLY AND RESULTS MAY NOTBE RECORDED.PLEASE CONTACT TECHNICAL SUPPORT.

PRESS OK TO VIEW DEBUG INFORMATION TO SEND THE TECHNICAL SUPPORT. 
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The error also occurs if i try and open index_lms.html in IE, Firefox, Chrome, and Safari.  We've never had any problems when publishing to SCORM 1.2.

How do i publish to SCORM 2004 in storyline and NOT get this error???/

Thanks in advance,

Marc

1 Reply
Gerry Wasiluk

Hopefully your experience will be different but when we've seen this it meant the Articulate content was unable to connect to and talk to the LMS.  And in our case, the problem was SCORM not being set up correctly on the remote content servers that we were using.

As a data point and troubleshooting aid, you may want to go to the SCORM Cloud, sign up for a free account and verify if your Storyline SCORM course is working correctly there.  If it does, I'd might be more suspect of your LMS.