Error message when saving a big SL2 project file

Hi all.

I have problems with saving the project file of a software simulator. Now it takes over 500MB. Receive the program message: "The project file could not be saved. Your system appears to be low on memory. Please close any other programs and try again."

My computer with Windows 7 32bit and 4GB of RAM gave up when the file had size 300-400MB.

Now I have a computer with Windows 7 64-bit and 12GB of RAM. It is starting to get the same message when there are 2-3GB of free RAM. Of course there is free memory on the SSD-disk.

The file is stored for more than 30 minutes, in the process of saving the CPU is loaded on 25%. The progress saving bar appears close to the end of time and slowly filles.

Is it possible to deal with it? Is it possible to compress the size of the project built-in tools? Or should I look for a super-computer? )


3 Replies
Crystal Horn

Hi there Igor.  I'm sorry that this is hanging you up!  Since Storyline is a 32 bit application, Windows only allows us to address 2GB of memory. Anytime SL gets close to this limit, we'll display that message. Often times, you can still save after the message appears. If you're not able to do so, or you end up losing your work, it might be best to investigate the issue with our tech team.

Some ideas we would want to troubleshoot are if you are working locallyusing the latest update of Storyline 2, and closing down other applications or programs that could be drawing on the system memory? If so, and you're still having difficulty I'd invite you to work directly with our Support engineers so that they could gather a bit more information about your system set up. 

Igor Belyaev

Crystal thank you for your sympathy and desire to help.
And is there a program option for the forced compression of project file?

I also find it hard to believe that SCORM-publication takes up the same space as the project file containing the video recording of the screen capture. And this is true. A SCORM-publication contains only fragments of video recordings from the project file.

How can I reduce the size of the project file and SCORM-publication? Note that the program does not adjust the level of screenshots compression in the publication of fragments of screencapture.

Ashley Terwilliger

Hi Igor,

There isn't a setting to change  how we compress the published output directly. You could look at adjusting the quality settings as a part of the publish and that should give you different file sizes as well. We'd also want to to take a look at your .story file and see what behavior we're experiencing while testing it out as well. Can you upload it here for us using the "add attachment" button or send it along to our Support Engineers?