Error message when saving storyine file Compress Length Mismatch

HI,

I am having trouble saving a storyline file.  The file was originally written by someone else in the company and they have saved it to a shared drive.  When I open into my storyline 3 it says it needs to upgrade to a later version (I think it may have been written in storyline 2, but I have also opened it in storyline 2 and get the same error message when I try to save the file).  I have tried to save, save as, and edit and save/save as.  The error message I get is: "the project file could not be saved. CompressLengthMismatch."

Thanks

5 Replies
Katie Riggio

Hi there, Susan!

I'm really sorry you're running into that error message – let's get to the bottom of this!

To start:

Let me know how you make out – I'll be standing by!

Ashley Terwilliger

Hi Amanda,

I don't see an update from Susan above, but I'm curious if you were able to already try out the steps that Katie shared? An import into a new file is a relatively quick process and a repair of Storyline should also take only 10-15 minutes (as long as you're not waiting on IT to install again. 😉). 

Let us know where you're stuck after that, and what if any new error messages you see as that'll point us in the right direction.