1 Reply
Lauren Connelly

Hi S T!

Sorry you're running into this error message! 

The first thing I'd recommend is doing a simple repair of Storyline 360!

  1. Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
  2. Hover over Storyline 360 until a drop-down arrow appears, then click the arrow and choose Uninstall Storyline 360.
  3. When Storyline has finished uninstalling, reboot your computer.
  4. Launch your Articulate 360 desktop app again, then click the Install button next to Storyline 360. A fresh copy of Storyline will automatically install.
  5. Reboot your computer again and test Storyline.

If this doesn't do the trick, we'll want to call on our Support Engineers for further troubleshooting. You can submit a case by using this link.

Here are questions that will help us start troubleshooting:

  • How long has this error message popped up?
  • Are you seeing this error message in every project or just one?
  • Which version of Storyline are you using?

Please keep us updated so we can find the fix!