I have been getting this error pretty frequently, more than i think should be the norm (attached). I get it when I double-click a project to open it. The only way to open it is through the Articulate 360 window. I have to open SL, then open my project from there.
The first thing I'd recommend is doing a simple repair of Storyline 360!
Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
Hover over Storyline 360 until a drop-down arrow appears, then click the arrow and choose Uninstall Storyline 360.
When Storyline has finished uninstalling, reboot your computer.
Launch your Articulate 360 desktop app again, then click the Install button next to Storyline 360. A fresh copy of Storyline will automatically install.
Reboot your computer again and test Storyline.
If this doesn't do the trick, we'll want to call on our Support Engineers for further troubleshooting. You can submit a case by using this link.
Here are questions that will help us start troubleshooting:
How long has this error message popped up?
Are you seeing this error message in every project or just one?
1 Reply
Hi S T!
Sorry you're running into this error message!
The first thing I'd recommend is doing a simple repair of Storyline 360!
If this doesn't do the trick, we'll want to call on our Support Engineers for further troubleshooting. You can submit a case by using this link.
Here are questions that will help us start troubleshooting:
Please keep us updated so we can find the fix!
This discussion is closed. You can start a new discussion or contact Articulate Support.