I can't seem to preview or publish a specific file in Storyline (last update January 2021). Every time I try, I receive the same error message (image attached). I have tried importing the slides into a new file, re-building the file from scratch, and "repairing" Storyline by uninstalling and reinstalling the program, but nothing works.
I'm also having an issue when choosing to publish to "LMS", Storyline 360 crashes just before the output folder is ready. This is happening with multiple files. I'm working off my C: drive ("my articulate projects" folder) and the output folder is going into the "My articulate projects" folder. I have the latest update for Storyline 360 installed and I have restarted my computer. Error message image included.
Out of curiosity, do you happen to have videos in the file? I had a file go "corrupt" a few weeks ago. Every other course would publish just fine but this particular one crashed out when previewing or publishing. It turned out that there was a single slide with a video that was impacting it. In another file, the offending slide was a character image from the content library that had corrupted somehow.
In each case, once I took that slide out, it worked fine. Unfortunately, the only way to "find" the slide was to painstakingly import one slide at a time and publish each time to see if it "crashed".
Thank you for sharing what you are experiencing with your project file. Based on your description, you've done quite a bit of troubleshooting already so I've opened a support case on your behalf to work directly with one of our support engineers.
I am experiencing the same issue. Has there been a resolution? I receive the same error message every time I attempt to preview the whole project. I am able to preview by slide and by scene. I also receive the message if I attempt to publish to Review 360 or for LMS. I am able to publish to Word. I was going to try the fixes that Carrie tried (importing the slides into a new project, rebuilding the project), but now that I read that didn't work for her, I don't want to spend the time if there is something less time-consuming I can do.
Ultimately, I had to have a support engineer fix the issue for me. The issue itself ended up being a single corrupted motion path on one particular slide that was not visible on the slide from my interface. I hope that helps!
In my situation, I had a "Storyline Templates" folder inside of "My Articulate Projects" folder. I was cleaning up stuff and once I deleted the 'storyline templates' folder, I was able to publish with no errors again...... My workaround until I deleted the templates folder, was to publish to my network drive, which made no sense and goes against publishing best practices, but at least I could get my zip files. Regardless, once that template folder was gone, I had no further issues - I went through a lot of troubleshooting steps with Articulate Support, none of which helped resolve this, and by fluke I figured it out on my own. Hope this helps!
Thank you for responding, Carrie and Lindsay! After posting, I tried previewing one scene that I realized I had not yet previewed, and I received the message. I knew then that the issue must be in that scene. I deleted that scene from my project and was then able to preview the project. Because the scene I deleted is part of my department's template, I worked within my department to figure out what exactly was causing the issue. It turns out it was a URL embedded on a slide, and the template owner has forwarded the issue to Articulate separately. (As an aside, it turns out that I did not have the most recent version of Storyline, and updating to the most recent version also fixed the problem.)
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I'm also having an issue when choosing to publish to "LMS", Storyline 360 crashes just before the output folder is ready. This is happening with multiple files. I'm working off my C: drive ("my articulate projects" folder) and the output folder is going into the "My articulate projects" folder. I have the latest update for Storyline 360 installed and I have restarted my computer. Error message image included.
Out of curiosity, do you happen to have videos in the file? I had a file go "corrupt" a few weeks ago. Every other course would publish just fine but this particular one crashed out when previewing or publishing. It turned out that there was a single slide with a video that was impacting it. In another file, the offending slide was a character image from the content library that had corrupted somehow.
In each case, once I took that slide out, it worked fine. Unfortunately, the only way to "find" the slide was to painstakingly import one slide at a time and publish each time to see if it "crashed".
Hope this helps!
I don't have videos in mine, no. Thanks for the advice though!
Hi Carrie and welcome to E-Learning Heroes. 😊
Thank you for sharing what you are experiencing with your project file. Based on your description, you've done quite a bit of troubleshooting already so I've opened a support case on your behalf to work directly with one of our support engineers.
You should be hearing from someone soon.
I am experiencing the same issue. Has there been a resolution? I receive the same error message every time I attempt to preview the whole project. I am able to preview by slide and by scene. I also receive the message if I attempt to publish to Review 360 or for LMS. I am able to publish to Word. I was going to try the fixes that Carrie tried (importing the slides into a new project, rebuilding the project), but now that I read that didn't work for her, I don't want to spend the time if there is something less time-consuming I can do.
Ultimately, I had to have a support engineer fix the issue for me. The issue itself ended up being a single corrupted motion path on one particular slide that was not visible on the slide from my interface. I hope that helps!
In my situation, I had a "Storyline Templates" folder inside of "My Articulate Projects" folder. I was cleaning up stuff and once I deleted the 'storyline templates' folder, I was able to publish with no errors again...... My workaround until I deleted the templates folder, was to publish to my network drive, which made no sense and goes against publishing best practices, but at least I could get my zip files. Regardless, once that template folder was gone, I had no further issues - I went through a lot of troubleshooting steps with Articulate Support, none of which helped resolve this, and by fluke I figured it out on my own. Hope this helps!
Thank you for responding, Carrie and Lindsay! After posting, I tried previewing one scene that I realized I had not yet previewed, and I received the message. I knew then that the issue must be in that scene. I deleted that scene from my project and was then able to preview the project. Because the scene I deleted is part of my department's template, I worked within my department to figure out what exactly was causing the issue. It turns out it was a URL embedded on a slide, and the template owner has forwarded the issue to Articulate separately. (As an aside, it turns out that I did not have the most recent version of Storyline, and updating to the most recent version also fixed the problem.)
Great teamwork, everyone! I'm glad that Carrie and Lindsay were able to pop in and help you here, Amy.
I appreciate you sharing the steps you took as well as your resolution as well.
@leslie, I'm having issues previewing as well. Not sure if this is related to having GIF's in my slides.
Hi, Bryan.
Thank you for reaching out! Let me ask you some questions to try to narrow down the issue:
Please feel free to open a support case to upload your file so that we can troubleshoot your specific scenario.