Error Report Showing at End of Publishing Process

Hi Ewan- So sorry that you're seeing this happening. Would you mind sharing your .story project file here so I can investigate? You can add it as an attachment right to a comment in this thread. Thanks! 

Hi Ali,

Happy to share it with you directly but it I can't release it publicly due to its contents being business specific. Would you be able to send me you email address or details of the best way to get the file across to you?

Thanks,

Ewan :O)

Hi Ewan- No problem! You can share it privately with me using this form. 

Uploaded it just now for you Ali! Thanks soooo much! :O)

Thanks Ewan- I've received it and will take a look now! :)

#rockstar

Ha! I'll take it- living up to my childhood dreams :) 

I've just sent a reply to your email, as well!

Ali ...

I have just tried all the suggestions that were in the links on your email and still no luck!

I am getting really concerned about this now, running closer and closer to my deadline for submitting the project! I am so worried about this continuing to be an issue, I can't rely on you to publish the file every time!

E :O)

Hi Ewan- We've been corresponding a bit in emails, but I didn't want to leave you hanging out here the forum world either! Just to update here, your case (#00870594) is currently with our Support Engineers and they're continuing to investigate to get you up and running as quickly as possible. They'll be reaching out to you through that case. I'll continue to be following along with it and will update this thread for anyone who may find it helpful! :)

Hi again Ewan! Just wanted to pop in here with an update from your case for anyone who may find it helpful. It appears that HP Active Help on your machine was interfering with the publishing process and once uninstall the issue was resolved. So excited to hear that! Have a fantastic weekend. :)