Has anyone received an error report when trying to publish a course to LMS in the last 24 hours? I keep getting this. I sent the error report to SL as well as created a case and no response yet. This is prohibiting me from publishing any courses and we have courses waiting to be pushed out to 400 users. I have attached a screenshot of the error screen. Any help anyone can provide would be sincerely appreciated.
Hi Leslie, I never received an email with a case number. I didn't know if it went through so I submitted a second case and still no email. I have a screenshot showing my case submitted successfully.
Leslie, after I saw your post, I tried to publish another random file and it worked, so it looks like I am having trouble publishing one course in particular. I'm wondering if it is the file itself. I have attached the zip file for your review.
Leslie, I just submitted a third case with SL and I finally received an email with a case number. I believe my first 2 cases never went through. Today I submitted them through a different browser. The case#00641937.
This happened over a year ago so I had to go back through my emails :-) Leslie had no problem publishing the file to an LMS so she advised me to import the slides into a new file and then try publishing again. From what I can see in the email conversation it looks like it still didn't let me publish to our LMS but it did let me publish to web so we just provided a URL link to the training instead. Hope this helps.
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Hi Bonita! Do you have a case number that I could take a look at? I was unable to locate a case in your name.
Are you having difficulty with any course or just publishing one in particular?
Hi Leslie, I never received an email with a case number. I didn't know if it went through so I submitted a second case and still no email. I have a screenshot showing my case submitted successfully.
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Leslie, after I saw your post, I tried to publish another random file and it worked, so it looks like I am having trouble publishing one course in particular. I'm wondering if it is the file itself. I have attached the zip file for your review.
Leslie, I just submitted a third case with SL and I finally received an email with a case number. I believe my first 2 cases never went through. Today I submitted them through a different browser. The case#00641937.
Hi Bonita!
Thanks for the update. I responded to you via your case submission listed here.
I am having this same issue. The course was fine, now all of a sudden it won't publish.
Thank you
What was the resolution they gave you for this? I am having the same issue.
Thank you, Jodi
Hi Jodi,
This happened over a year ago so I had to go back through my emails :-) Leslie had no problem publishing the file to an LMS so she advised me to import the slides into a new file and then try publishing again. From what I can see in the email conversation it looks like it still didn't let me publish to our LMS but it did let me publish to web so we just provided a URL link to the training instead. Hope this helps.
Hi Jodi! Do you want me to take a look at your .story file as well? You are welcome to share it here.
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