1 Reply
Justin Grenier

Good Afternoon, Mark.

We are seeing instances of this behavior that seem to be occur when the player contains an invalid logo image.

If you can please share your .story project file with us, we should be able to confirm whether or not this is the case.

If only one file is affected, we may be able to correct the problem and send the repaired .story project file back to you.  If you have multiple affected files, we may have another work-around that we can supply, but we need to confirm it by taking a look at one or two files first.

Please send them over and we'll take a look.  Thanks!