Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
occurs when I run index_lms.html. I tried it on Google, Mozilla, IE - it's all the same.
The same error occurs after downloading the course on Webtutor. At the same time after downloading this course to SCORM Cloud it works perfectly. What could it be?
It looks like Michael has popped in to assist you here.
Watch this video tutorial to learn how to publish Storyline 360 and Storyline 3 courses for various platforms, including web servers and learning management systems.
Hi. I get the Error - unable to acquire LMS API error on a course built with Storyline 3. The error is when I publish the course and preview before zipping it. I do this all the time so it has to be something about the configuration.
Are you seeing that error while you preview in Storyline? To properly test your published content you'll want to upload to the LMS or server that you'll be using or you could use one of the test options here.
I'm using the Course Viewer at the time of publishing prior to creating the Zip file. I never put a course in the LMS until I preview it to insure it works correctly.
Thank you for the reply.
Tom
Dolby Laboratories Inc.
1275 Market Street
San Francisco, CA 94103
(T) 415-558-0702 (M) 408-472-6768 (F) 415-645-4899
www.dolby.com | tom.bennett@dolby.com
Hey there, Tom. While you can view your course directly after publishing, it might not function the same way it would in an actual LMS environment.
When you get the error message "Unable to acquire LMS API," are you able to dismiss it and view the course? When your course is published for LMS, it will look for the LMS communication upon launch. That error message is just letting you know that it isn't connected to an LMS.
Quick note - when you reply via email, it includes your email signature with contact information. You can edit it out of the discussion here!
8 Replies
If you publish for LMS, then you must run the course from within an LMS.
Hello Maryna and welcome to E-Learning Heroes :)
It looks like Michael has popped in to assist you here.
Watch this video tutorial to learn how to publish Storyline 360 and Storyline 3 courses for various platforms, including web servers and learning management systems.
This post was removed by the author
Thank you, now it works!!
Great news Maryna! Thanks for the update.
Hi. I get the Error - unable to acquire LMS API error on a course built with Storyline 3. The error is when I publish the course and preview before zipping it. I do this all the time so it has to be something about the configuration.
Anyone have any tips on how to troubleshoot?
Thank you in advance.
Tom
Hi Tom,
Are you seeing that error while you preview in Storyline? To properly test your published content you'll want to upload to the LMS or server that you'll be using or you could use one of the test options here.
Hi,
I'm using the Course Viewer at the time of publishing prior to creating the Zip file. I never put a course in the LMS until I preview it to insure it works correctly.
Thank you for the reply.
Tom
Dolby Laboratories Inc.
1275 Market Street
San Francisco, CA 94103
(T) 415-558-0702 (M) 408-472-6768 (F) 415-645-4899
www.dolby.com | tom.bennett@dolby.com
Hey there, Tom. While you can view your course directly after publishing, it might not function the same way it would in an actual LMS environment.
When you get the error message "Unable to acquire LMS API," are you able to dismiss it and view the course? When your course is published for LMS, it will look for the LMS communication upon launch. That error message is just letting you know that it isn't connected to an LMS.
Quick note - when you reply via email, it includes your email signature with contact information. You can edit it out of the discussion here!
This discussion is closed. You can start a new discussion or contact Articulate Support.