Error Uploading AICC Package to SuccessFactors

Has anyone experienced this error during upload: An error was detected: getzipFile(filename,uploadID,addXMLFilesOnly) error occured while retrieving the file from db


My client is uploading an AICC packcage created from Storyline 360 (of course one of the last ones of about 30 that I have done for them with no other issues) and they are receiving the above message.  Nothing changed between packages all settings are the same, so not sure what is going on. 


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