11 Replies
Jared Kirsch

I have followed all of the instructions in that link and I am still unable to preview or publish.  Never tells me why it just prompts the error report window.  I downloaded the cleanupbat and followed all of the steps, even right down to the flash re-installation.  Not really sure what else to do.  Every case I submit tells me to reinstall.  I have now done that three times. 

Inna Boren

Hello,  I just found this thread and I am having the same issue.  I just downloaded a trial version and I posted a PowerPoint file.  At first I did this on a virtual machine and preview did not work. There were no complete,published files so module would not run.  So I moved to a windows machine downloaded articulate trial, and then uploaded a PowerPoint file.  I am having the same issue in getting a preview error, and with the download.  Is this a trial issue?

Alyssa Gomez

Sorry you're running into that error, Iris! Since you've already tried everything that Emily recommended (working locally, importing the slides into a new file, following these troubleshooting steps), I'd want to connect you with our Support Engineers. They can work with you one-on-one to get this sorted out!

Keep an eye out for an email from our team. We'll reach out shortly!

 

Katie (Gokhshteyn) Riggio

Welcome, Elizabeth! Really sorry you're hitting this snag, too.

Thanks for letting us know what you've tried so far–I've started a support case with this detail on your behalf, and someone from the team will be in touch shortly!

As always, feel free to either give us a shout in the community or use this link to reach out to our Support Engineers directly ..or both! ☺️