Error when logging in

Apr 17, 2014

Hi

I just logged in after 4 weeks and the following error came up

UI_AdminRequiredNotice

UI_AdminVistaNotice11

Then its is asking for my serial number again, it never did this before after an update.

Do i just need to add my serial again?

Thanks.

1 Reply
Ashley Terwilliger-Pollard

Hi Yusuf,

Did you recently update to Windows 8.1? If so, this is a known issue and here's how to correct it:

  1. Close Storyline. 
  2. Go to the Start menu, and search for Storyline.
  3. Right-click Articulate Storyline and select Run as administrator
  4. You may be prompted by User Account Control with the following message: "Do you want to allow the following program to make changes to this computer?" Program name: Articulate Storyline. Click Yes
  5. Storyline will launch and prompt you to activate your software

There is also a screenr in this article with the directions. 

This discussion is closed. You can start a new discussion or contact Articulate Support.