Error when opening any file at all

Starting last Thursday, no one on my team can open any of our .story files. We all get the Articulate Storyline Error Report when we try to open any project. Even if we create a new project, we can't reopen it after closing it. Our license doesn't expire until March 14 but we're wondering if that could be the problem? Rolling back updates hasn't fixed it. Is this happening to anyone else??

PLEASE HELP. This is seriously impacting our productivity. 

1 Reply
Katie Riggio

Good morning, Janean!

I'm so sorry to hear that error is blocking everyone's way. That should not be happening! I'm going to connect you with our Support Engineers so we can move this roadblock out for you and your team right away.

Look out for an email from, and you'll get priority support since you have Articulate 360 for Teams!