Error when publishing

Thank you very much Emily! Both the files and the publishing folder were local. However, I tried again with the same files and this time it worked, no problems.

Thank you very much for your support.

Glad you got this to work Mara!

I am having this same problem and have submitted two tickets and still have had no response. Can someone please help? I have a file that I can not publish. Typically this error comes up once or twice before it allows me to publish, but this one particular file it just will not allow me to publish. I keep getting the same error that something went wrong. Please help!

PS I have already taken the steps to try to repair Articulate by uninstalling and re-installing and that did not help the situation at all. 

and if I import the file to another file the slides all become blurry so that is not an ideal work around, but it does allow me to publish this one particular course when I take that action.

Hi Tami! I see two support cases for you and both have responses sent to you. Case #00510905 and #00510930.

Could you please check your spam/junk folder to see if you are receiving the responses there? The response will come from support@articulate.com.

Hi Tami, were you able to fix this? I've the same problem and I can't find the solution anywhere.

Hi Alan! 

I checked both the cases I referred to for Tami above and we did not hear back from the user, so unfortunately I have no update to provide on that. Have you utilized the solution that Emily shared above to try to resolve your issue?

Hi Leslie!

Thanks for your reply. 

And yes, I tried Emily's solution but no luck. Although I did fix it doing the following:

On the publish window, I changed  the quality property, from standard to custom, and then I was able to publish without any conflicts.

Thank you.

Interesting Alan. Thanks for sharing. Glad that you were able to get this working.

Hi Leslie,

I am also encountering the same issue when attempting to publish. I tried all the aforementioned fixes, but haven't had any luck. I also submitted a case but have not heard a response.

Hi Jessica,

Thanks for reaching out here! I'm not seeing a case listed under your name. After you submit a case successfully, you should be given a case number. Did you see that screen after you submitted your case? If not, would you be able to try again, perhaps with a different browser? 

Thank you Alan this worked for me also.

I'm glad it worked for you too Charlotte :)

I get this error anytime my file path is too long... simply shortening it works. I messed around with it the first time a long time and thought it was because I was saving to an external hard drive but the second time it happened I realized the only common thing between the 2 situations was a long file path and/or name. 

Thanks for popping in to share your experience and solution here Julie :) That could certainly assist others that run across this thread.

I've found this happens if you are trying to export to a network drive (which is why the path ends up being too long).

I published to my local machine and that solves it.

That will do it Mr. Brown.

Thanks for chiming in to share your experience and solution as well :) 

My case was a little peculiar: I was publishing from my local hard drive. Tried importing in a new project with no luck. I decided to try and delete slides one by one meanwhile publishing. So I finally reached the "corrupted slide". Deleted it and the course published.
I think it might help the devs to know on that specific slide I previously had edited an audio in storyline (deleted a chunk) and then deleted the whole audio and imported a new one. Maybe SL saved a "ghost mp3" and was trying to publish it even though it wasn't there anymore?

anyways I'm glad I only had to redesign one slide

Hey Walter,

That is a bit peculiar. I appreciate you sharing your experience and for providing the troubleshooting steps you took! This could definitely help others that come across this thread.

If you hit this roadblock again, please let us know! We never want you to spend hours troubleshooting a problem alone, that's why our team is here to help.

Currently receiving an error message when trying to publish the below 2 files.  States "We're sorry, something went wrong with Articulate Presenter '13 etc.  I've reviewed ways that have been recommended to fix issue with no luck.  I'm on a time crunch as we are a Teaching Hospital and need to get this information in for the users.  HELP PLEASE....

Hi Wayne and welcome to E-Learning Heroes 😊

I see that you were able to contact our support team as well and you're currently working with Christopher.

Morning,

I did contact support!  I was speaking with Christopher on Friday, but there was a long response time and I though he had logged off.  He was offering to do a screen share to help with the issue but I have not heard from him this morning.  I really need to get this resolved as we may have to evacuate this week if the storm comes closer.  Can you help?

Hello Wayne,

I see you and Christopher have been in touch, and I see he's going to have a screen sharing session with you shortly to review the error. You're in great hands! 😊

Wishing you safety, and please let us know how else we can help!