I can publish courses into the LMS fine. But am unable to publish into word, it makes no difference if I have created or someone else has created the project.
Error message: The folder '....' is read-only, being used by another process or you do not have the proper security to access this resource.
I've checked my Word settings and cannot see anything that doesn't match my colleagues of whom can publish with no trouble. Help?
You may find that publishing an Articulate Storyline course to Microsoft Word ends unexpectedly without completing if your course includes slide notes. This can occur if you're using Word 2010 or later with custom File Block Settings.
You can correct this behavior by reverting to default File Block Settings in Word. Here's how:
Open an existing Word document or create a new one.
Go to the File tab on the ribbon and click Options.
Select the Trust Center tab on the left side of the window.
Click the Trust Center Settings button on the right side of the window.
Select the File Block Settings tab on the left side of the window.
Click Restore Defaults in the lower right corner.
Click OK three times to save your changes and exit Word Options.
Thanks for the response Sara. In doing a bit more searching, this issue seems to be specific to user set-up when we've seen it. I invite you to check out a few other threads here, here, and here to see if any community suggestions assist you.
If you need our team to take a look, please reach out here.
5 Replies
Hi Sara
are you publishing to your local drive? Publishing to a network drive can sometimes throw that error due to folder permissions.
I'm publishing to a network drive, this is our only facility and I've not had this error before when publishing.
Hi Sara!
Perhaps the following will assist you:
You may find that publishing an Articulate Storyline course to Microsoft Word ends unexpectedly without completing if your course includes slide notes. This can occur if you're using Word 2010 or later with custom File Block Settings.
You can correct this behavior by reverting to default File Block Settings in Word. Here's how:
Thank you for the suggestion, sadly I still get the same error message.
Thanks for the response Sara. In doing a bit more searching, this issue seems to be specific to user set-up when we've seen it. I invite you to check out a few other threads here, here, and here to see if any community suggestions assist you.
If you need our team to take a look, please reach out here.
This discussion is closed. You can start a new discussion or contact Articulate Support.