Error when trying to publish

I've had similar happen and find it doesn't run a preview either.  I've found by previewing the suspected pages/video's individually rather than as a whole project I can work out which is the one stopping it running

Hi Sal! Looks like Sarah is sharing a great method here. Is it a particular video that is causing the issue or adding any video? I do not see an attachment listed here as you mentioned. You are welcome to utilize the 'Add Attachment' option in the reply window.

Thanks Sarah and Leslie, however all videos preview just fine. I'll try to attached the story file again as it mustn't have come through last time.

Thanks,

Sal

Hi again, so I have stripped all the videos out and added them in one by one, publishing in between. Everything was publishing fine until I added the final video (confirming it doesn't preview either!)

So now that I've found the video in question, what are next steps? The video file on its own previews fine.

Thanks!

Sal

Hi ladies I've made some changes to the project including rebuilding the video pages. The whole project previews correctly but I still can't publish. I have been unable to upload the story file (it's big) but you can grab it from DropBox: https://www.dropbox.com/s/p28hmk6rtzzjf59/TheVirtualForest_1.0.5.1.story?dl=0 

Thanks so much - I'm under time pressure and getting a bit nervous!

Hi Sally!

Publishing via CD? It worked perfectly for me on the first shot.

If you are unable to publish, you may want to repair your software to see if that assists. Doesn't seem to be the actual file.

Tried that already. Thanks anyway. 

Do you have software to change the file type of the video? maybe change it and change it back? check length of vid to - is that the longest vid maybe? sorry no more help. i ended up reformatting a vid i had which solved it

Sent from my Samsung Galaxy smartphone.

Hi Sally! Looks like Sarah has popped in to assist you here as well. I did share your zipped published output above if that assists. I was unable to replicate the error is why I recommended the repair. You are welcome to try Sarah's suggestion above or perhaps a more extensive uninstall/reinstall may be required and you can follow the directions here. If you wish to work directly with our support engineers, you can reach out here.

Hi - so strange that it published for both of you but not for me!

After much trial and error I identified 2 videos that were causing the crash with publishing. I converted the first to an AVI video, reinserted and could publish fine. With the 2nd one, I converted to AVI, reinserted, tried to publish and it crashed. So I then converted it to WMV, reinserted and was able to publish fine.

 So I've solved the issue for now, but am hesitant to add any more MP4 videos into my project. I've asked support and apparently this is not a known issue so perhaps just something strange happening on my PC?

I would have thought seeing as AS converts videos to MP4, adding a native MP4 file type would be the most reliable...!

 Anyway, fingers crossed I don't have any other issues with the other videos I need to insert!

Have a great day!

Sal

Thanks for the update Sal :)