1 Reply
Vincent Pincaro

Hi there, Arnie - Welcome again to the community!

I understand that this was absolutely not expected and I would assume has caused an interruption to your fluid routine. 

The error message "Block length does not math with its complement" is one of those that I saw in the threads. You may try these 2 quick steps that helped many of our comrades:

  • Ensure that you are working on the file locally (open and close it through the internal hard drive instead of using a flash drive or a network drive). You may refer to this link for reference. 
  • Try importing the same file from another source by following these steps. Please make sure that the path to the file contains fewer than 219 characters and does not have any special characters.  

I am pretty confident that these steps will work but in case the issue will be persistent, it would be good to check on some things or perform the following:

  • Update the application to the latest version
  • Have you been saving the same type of file with no issues? or is it only specific to one file?
  • Is there an earlier backup of the file that can save or is working?
  • If Storyline 360 has not been functioning to expectation, you may repair it by following the easy steps. You can also perform the steps to fix unexpected or erratic behavior.  

 

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