Houston -- We have a problem! In our Storyline course, we have a final section where the learners answer a series of essay questions based on their course experience. We're receiving a report from the client that users are completing the questions, submitting them, and then the same questions are showing up again at the end, so they have to do them again! This is not just a quick multiple choice -- they would have had to think and compose their essays, etc.
Has anyone experienced this sort of behavior before?
I've asked the client to try to get some screenshots, find out if it's particular questions, etc, but I cannot see anything wrong with the code.
Are the questions part of a question bank? It's possible if you've included a number of questions in a question bank that is randomized the user could be presented with the same question again. It is more likely to happen in a question bank with a small number of questions, and if you're drawing from that bank at multiple spots throughout the course (say on slide 3 and slide 5, each time counts as a new draw - hence it could be the same questions, sometimes.)
If you're able to share the .story file here we're happy to take a look and see if there is anything else such as triggers jumping them to a particular slide. If you'd prefer to share privately, you can also send along here.
Uploading file to the private support page now, Ashley. Thanks. Please note the new issue about completion that the client reported. It's in the note with the .story file. Thanks very much for any help you can provide!
I didn't see the file come through yet - did you receive a message after uploading that let you know it had been submitted? You also would have received an email saying your case had been submitted and we'd be in touch.
5 Replies
Hi Ellen,
Are the questions part of a question bank? It's possible if you've included a number of questions in a question bank that is randomized the user could be presented with the same question again. It is more likely to happen in a question bank with a small number of questions, and if you're drawing from that bank at multiple spots throughout the course (say on slide 3 and slide 5, each time counts as a new draw - hence it could be the same questions, sometimes.)
If you're able to share the .story file here we're happy to take a look and see if there is anything else such as triggers jumping them to a particular slide. If you'd prefer to share privately, you can also send along here.
Thanks, Ashley. Appreciate the quick response!
The questions are not part of a question bank -- they are presented in the same order always.
I have a message out to the client to see if it's OK for me to share the .story file.
Back to you soon, I hope!
Thanks, again!
Ellen
Sounds good Ellen, and if need be that second link will take you to a private page where only our Support team will be able to access your file.
Uploading file to the private support page now, Ashley. Thanks. Please note the new issue about completion that the client reported. It's in the note with the .story file. Thanks very much for any help you can provide!
Hi Ellen,
I didn't see the file come through yet - did you receive a message after uploading that let you know it had been submitted? You also would have received an email saying your case had been submitted and we'd be in touch.
Can you try again here?
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