Euro sign is not displaying correctly?

Are you using the Articulate font?  This font does not have a euro symbol

Nope, I'm using HelveticaNeue, not the Articulate font. I'm trying to work through how it happens, as when I make a new .story the € symbol is fine on publish. 

Hi Karla,

I don't have that font to test it myself, but if you're seeing it within the .story file and then it changes during publish it doesn't seem like the same issue as the Articulate font has, where there is just no Euro symbol. Have you tested in another font to see if it appears correctly with a different font? 

Hiya,

I have a working theory that having two font sizes in a text box is what was causing it. I found that if I made a new text box and set the size and font before pasting in the line of text with the euro symbol, it published out alright, but if I pasted in the rest of the text which included lines with smaller sized font, I got the same problem again. 

As a result I separated the line of text with the symbol from the body of text with a separate text box, and it worked fine. 

Hi Karla,

Thanks for the additional information, and just as a reminder this is how pasted text is handled in Storyline Update 3 (and later):

• When you paste text into an existing object, Storyline uses your theme font.
• When you paste text without first selecting an object, Storyline creates a new text box and uses the source formatting, including font.

So using the pasted text that is different may have contributed to the problem as you described.