Everything we know about Cornerstone on Demand and Storyline!

Sep 04, 2013

I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interact with each other as well as the unresolved issues surrounding it. I've spent many hours scouring the web and speaking with Cornerstone trying to find a solution. Hopefully this thread will serve as a resource for others going forward.

On a side note, I love Articulate Storyline. I started with Adobe Captivate with limited success. It was a very steep learning curve, but I was able to get some basic functionality out of it. I tested out Storyline with it's 30 day trial, and I will say that time-to-effectiveness was drastically reduced. It really IS like using powerpoint. Granted there is less complex functionality and interactions available than Captivate, but so far it's given me everything I've needed to use. The benefit is that the learning curve is much less steep too. Think of it as the difference between iMovie and Final Cut Pro. The latter can do some crazy effects, but the former gives you 90% of what you need and can get you comfortable in 1/4 of the time.

It's nice to have a properly-working content creation tool when you're in an LMS like Cornerstone. I have enough trouble in CSOD as it is.

So some of the nuggets of wisdom that I've found are :

  • Cornerstone does not track SCORM 1.2 content properly. You cannot pull a lot of the reports if they are not in SCORM 2004 format. You don't have the option to select that course in the reports.
  • If you export into SCORM 2004, there will be an extra section on the left with text links to the module. This takes up 30% of the screen, and on smaller laptop screens may crowd out the module window. Cornerstone says this is a Storyline exporting settings issue. I couldn't find any settings that shows/hides that section. The workaround is to resize the module to the screen, which doesn't get rid of the section, but at least fits the module.
  • When reporting, you can get the completion status for a course based on quiz result or last slide viewed. You can also get a final grade for course. Storyline passes the results information for each question (including short answer) but you cannot pull a list of the answers for an individual. Therefore, it may not be advisable to administer any testing where you'll need to review individual answers
  • You can get a list of aggregate answers for a module. e.g. I can see how 100 employees answered this multiple choice question. This is helpful to determine if learners are absorbing the course information correctly.
  • Web objects (such as websites, or links to sharepoint documents) work in modules if your IT has added csod.com to the trusted sites
  • Popup windows that open up the articulate module in CSOD will work if you add csod.com to the allowed list for popup blockers. Your IT dept can also add this to everyone's computer. Otherwise when learners click the "launch" button, the module does not show up.

I'll post more as I think or find them, but feel free to add to this list!

855 Replies
Steve Flowers

Hi, Lynne - 

2004 or 1.2 should do the trick. If you want to do a group assignment based on conditions for a training course, you'll want to setup your group(s) to add folks to a group dynamically when their status in the training is Completed or Failed. I have not tested within the system, however I would use Completed/failed in the status condition.

You also wouldn't necessarily need a curriculum for this. If you want the course to gate which direction folks go and for them to get a specific assignment following the module based on how well they do, an online course by itself can do that.

CSOD is slow for me today with delays in reports, assignments, and course uploads. Once that clears up, happy to run a quick test.


Richard White

At T-Mobile we use SCORM 2004 for reporting. SCORM 1.2 will give you very minimal reporting. Since we are using CSOD we build our knowledge checks in CSOD via the Question Bank and Test Engine and link the knowledge checks in our courses. We have found that the CSOD reporting is robust and all the data you need about your learners is at your fingertips.

Richard White

Sasha, you'll want to do this in Cornerstone. Hopefully you have admin rights? If you do find the course in your Catalog and scroll down to the setting area.  Click the Registration drop down menu and select Edit. At the bottom of the screen, find Recurrence and select whether you want the learner to take the course only once or multiple times and hit Save. This will override any settings in the Storyline file.

Bridget Brown

I am looking for a way to pass the learner's first name from Cornerstone into the course instead of using the Text Entry variable that is native to Storyline. I vaguely remember hearing that that was something that could be done using javascript.  We are developing a curriculum of 8 to 10 courses and I would prefer that the learner does not have to input their name every time they open the next module in the curriculum. 

Does anyone have any information?

Amy Schammert

We have been experiencing a variety of latency issues with CSOD for several months, more on the admin side than user side - but in part because the system seems to "time out" and can't continue with a particular function.  We have been unsuccessful so far in trouble shooting this with CSOD.  Curious if you know what "swim lane" your site runs on?

Barry Hinks

Hi Justin, we've not had many time out issues but I am aware of the time out set up in Cornerstone, having discussed this with of our 'Jedi Master' Admin users. The time out for Cornerstone is set about 4 hours, and even if someone leaves a course open in the background all day, when it auto logs them out it will ping back their progress at that point in time so will send something back to their learning records.

One area where we've had issues with tracking properly is when users have had more than 1 window open at the same time. If they part complete a course and close down the windows the 2nd closed window will override the progress from the 1st window/version and affect the progress. All cases I've investigated were users doing this and not knowing in some cases they had got multiple windows open. Not sure if this may be the case for you, but thought I'd share in case if was worth investigating as another possible cause. 

Bridget Brown

Has anyone seen an issue where the drag and drop function in Storyline 360 works when you preview it within Storyline or within Articulate review but does not work in Cornerstone.  The behavior is specifically as follows:

1.  7 items to choose from.

2.  Desginated Area to drop item on.

3.  5 items are correctly dropped

4.  Built in trigger used to say - if these 5 items are here in this area change state of Next button to normal.

HOWEVER - state of next button does not change to normal. 

We have seen this in more than one course that we have updated from Storyline 2 to 360.  When we put the course back in 2 and test it in Cornerstone - works like a charm - trigger is the same. But in 360, doesn't work at all and learner is stuck in the middle of a mandatory course and can't move forward.



Richard White

I would expect that that there are seven variables assigned to the seven drag drops but they are set to modify the variables to True if each of the drops are correct, so if any of the drops are wrong the actions that says show the Next button will not activate the Next button.


Kim Moran

Hello All,

Has anyone had an issue with launching a course from CSOD and having a second window with a Launch button open. The course will open and launch in a different screen and run fine. If you click the Launch button (which is the only button on the screen) you get an error message. The screen looks like the attachment below.  Can I remove this and stop it from happening, it seems to interfere with completions.


Mike Saunderson

I've published several courses to my client LMS (Cornerstone) using both formats Flash with HTML5 fallback and HTML5 with Flash fallback and publishing the courses using SCROM 1.2 and Scorm 2004 and when learners launch the courses they receive a black screen. When I test course on SCORM Cloud everything works fine. Has anyone else had this problem and solutions?