Everything we know about Cornerstone on Demand and Storyline!

I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interact with each other as well as the unresolved issues surrounding it. I've spent many hours scouring the web and speaking with Cornerstone trying to find a solution. Hopefully this thread will serve as a resource for others going forward.

On a side note, I love Articulate Storyline. I started with Adobe Captivate with limited success. It was a very steep learning curve, but I was able to get some basic functionality out of it. I tested out Storyline with it's 30 day trial, and I will say that time-to-effectiveness was drastically reduced. It really IS like using powerpoint. Granted there is less complex functionality and interactions available than Captivate, but so far it's given me everything I've needed to use. The benefit is that the learning curve is much less steep too. Think of it as the difference between iMovie and Final Cut Pro. The latter can do some crazy effects, but the former gives you 90% of what you need and can get you comfortable in 1/4 of the time.

It's nice to have a properly-working content creation tool when you're in an LMS like Cornerstone. I have enough trouble in CSOD as it is.

So some of the nuggets of wisdom that I've found are :

  • Cornerstone does not track SCORM 1.2 content properly. You cannot pull a lot of the reports if they are not in SCORM 2004 format. You don't have the option to select that course in the reports.
  • If you export into SCORM 2004, there will be an extra section on the left with text links to the module. This takes up 30% of the screen, and on smaller laptop screens may crowd out the module window. Cornerstone says this is a Storyline exporting settings issue. I couldn't find any settings that shows/hides that section. The workaround is to resize the module to the screen, which doesn't get rid of the section, but at least fits the module.
  • When reporting, you can get the completion status for a course based on quiz result or last slide viewed. You can also get a final grade for course. Storyline passes the results information for each question (including short answer) but you cannot pull a list of the answers for an individual. Therefore, it may not be advisable to administer any testing where you'll need to review individual answers
  • You can get a list of aggregate answers for a module. e.g. I can see how 100 employees answered this multiple choice question. This is helpful to determine if learners are absorbing the course information correctly.
  • Web objects (such as websites, or links to sharepoint documents) work in modules if your IT has added csod.com to the trusted sites
  • Popup windows that open up the articulate module in CSOD will work if you add csod.com to the allowed list for popup blockers. Your IT dept can also add this to everyone's computer. Otherwise when learners click the "launch" button, the module does not show up.

I'll post more as I think or find them, but feel free to add to this list!

804 Replies
cristian tomaszewski

Hi, what about Closed Caption video in Cornerstone? I have an issu, the first time the CC button is hidden, the second time that enter in the course appear. any Idea?

I use captions storyline 360.

The output is only one slide with de video and his CC button.

scorm 1.2 (sorry I didn´t know the client was using Cornerstone). 

my first option will be change to 2004 3rd. but before I want to know others ideas.




Darius Dela Cruz

We're also having trouble with courses marking complete. They are SCORM 1.2 developed in Storyline, but if you fail the quiz it keeps you as "In Progress" and won't let you drop it or re-take the course.

Hi Amanda,

Did you ever find the resolution to this? I am experiencing the same thing now with several courses. Mind sharing the fix?


Victoria Sublette

I know this is a fairly old thread, but wondering if anyone can advise:

I am creating modules in Storyline 3 and will be working with a team that use Cornerstone for their LMS. I have been using Litmos which has its own Exit button, but for Cornerstone, I'm wondering if I use the Exit course trigger if it will "talk" to Cornerstone and close the course.

Or are there other considerations?

Mary Channon

The course will close with that trigger, but it will not mark the course complete if you are wondering that. That must be set up when you go to the publish setting. For us, we add a somewhat larger exit button directly on the summary/conclusion slide with that exit trigger because it is easier to push/tap and exit on mobile devices over the tiny exit button at the top of the browser tab. Most of our team is on mobile. So they can either use the added button with the trigger, or use the browser's exit button.

Will Findlay

I think that the triggers that actually communicate completion to the LMS are the "Submit results" trigger (if you "Track using a quiz result") and  the newer "Complete course" trigger (if you "Track using complete course trigger"). We avoid tracking based on slide views because it causes too many support headaches when someone insists they viewed all the slides and we don't have a good way to dispute their assertion. I don't think it should matter how the course is exited as long as one of those triggers is in place.

Matthew Steffeck

Sorry, just noting the difference between "Complete Course" and "Exit Course" as I clearly missed that little wrinkle when I responded earlier.

It's worth noting there is more than one way to skin this training solution. (Items #1 and 2 are most common in our organization)

1. If you already have graded quiz questions and a results slide, "submit results" (assuming learner has "passed") will communicate a course completion (and communicate any item responses using SCORM 2004 3rd Ed). This can be used to document knowledge transfer if using any sort of pre/post test approach. If you implemented some interactivity and want to know what the learner responded for each question, #1 is for you.

2. A simple attestation slide (" I have completed the course...") can also accomplish this same thing using a single check box, a submit interaction trigger and a results slide with pass set to 0%. #2 works if you have a compliance partner who wants to be able to say "Learner X said they understood and completed required information".

3. If you are attempting to use "slide views" there are potential headaches as Will points out. #3 works if you want to indicate learner "saw" everything and you want to be hated by the learning administrator who has to argue with learners about going back through the whole course to locate the one slide they missed to get the course to register as "completed".

4. If the course is linear or at least set up that the only way a learner can get to the last slide is by completing EVERYTHING, you could get away with that "Complete Course" trigger. #4 works best as long as the learner just needs to get to the last slide for us to know they are done.

Leslie McKerchie

Hi Victoria,

The course completion triggers are not built into Storyline 3, but are in Storyline 360. Sorry for any confusion shared here.

How are you tracking the course prior to the user exiting?

There are some limitations in HTML5 browsers with the exit course trigger that you can read about here.

Will Findlay

Hi Leslie,

The chart at the page you referenced seems incomplete -- I frequently use the Exit Course trigger in Chrome and it works, at least when the content is hosted in CSOD. The window doesn't close, but the course is replaced with the message "The content has ended. You may close this window."

When that chart says "it doesn't work," what does that mean? My suspicion is that it means the browser window doesn't close. I think the chart should be amended to include information about whether you are in an LMS or not, as it seems to work fine when the content is showing in a SCORM window in CSOD.

Caryn Salamy

We have a new course that is having issues closing when we click "Exit Course". There is at least a 4 second delay after clicking Exit when posted to the CSOD LMS. It's in 360 and use the triggers "Complete Course" and "Exit". I don't experience this issue when testing through ScormCloud. Has anyone experienced this or have any ideas?  Thanks! ~Caryn

Caryn Salamy

Thanks Will and Steve. Have either of you been able to narrow down any factors that affect the length of the delay? Our course is multi-lingual and is setup so that each language is in it's own scene (after making the language selection). So, we have 6 different exit buttons, depending up on the language. English has around a 4 second delay, while French is taking closer to 10 seconds.

Chris Roetzer

Will, we're still not using 360 yet until it's approved and funded enterprise wide, so we are still using SL2. Is the "newer" complete course trigger not available  in SL2? I haven't  really looked or used it. We're converting to COD and I'm screening this thread for some intel in advance of UAT, some earlier posts about reporting and  tracking issues have me concerned,  hoping a lot of that has been ironed out in more recent times. Most of our existing content was published for Scorm 1.2 so hoping all that works well still in COD. I think our new std. will be to pub as Scorm 2004 v4.

Julie  Reuter

I have SCORM 1.2 courses and they function within the CSOD.  I use the "slide view" tracking option as my courses are very linear and rarely run into an issue.  The main issue I have seen is that if a person has launched a course twice and has two windows are open of the course.  If they complete the second opened course their progress isn't documented as the system is looking at the first course.  If it sounds legitimate that they completed the course we just mark them complete.

We also have the short delay when closing out a course and I agree with Will that we have never really seen this as an issue and our users haven't expressed confusion either. 

One additional note, CSOD supports 3rd edition.  When you switch over to SCORM 2004 you will want to go with that.