31 Replies
Peter Anderson

Hi Karen,

In Terry's case, the PowerPoint file had been corrupted by working on a network drive. Here are some tips for managing your files which can help prevent issues. 


1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.  
  
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). 
3.  Avoid using special characters, accents or symbols in your file names. 
  
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article: 
http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx 

Christine Hendrickson

Hi Christine,

Sorry to hear about the trouble!

Have you looked through this thread and tried all of the suggestions that have been shared?

First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

It looks like one of your projects is on your C: drive, but make sure that both the PowerPoint and Storyline project are there. 

If you'd like, you're welcome to attach the PowerPoint file here. I'd be happy to take a look and see if I experience the same thing when attempting to import the file. 

Best,

Christine

Lacey Clifton

Has anyone encountered this fun error?   Relationship Target Must Be Relative Parameter Name: targetUri

exception during import

 

I've sent it to Articulate already and am going through several of the steps I've found here in eLearning Heroes (moved to the C drive, verified short name, will try removing spaces next).  It's still throwing the error, so I thought I'd post while I wait for it to throw another error.

Lacey Clifton

For anyone else who finds this thread, Articulate support sent me this link: Storyline 360: Failed to Import PowerPoint Presentation.  You may have already done all of these steps.  It didn't help me any.  Sort of a "is your computer plugged in?" answer, but it might help someone.  It might be at least worth doing an MS Office repair.

Alyssa Gomez

Hi there Lacey, 

It sounds like you've already worked hard to get past this error, to no avail! Smart idea to open a support case--it never hurts to have extra help in the troubleshooting process. You're in good hands with Richard! I'll keep my eye on your case and share updates here as things move forward.

In the meantime, thanks for linking that article here. We find that at least one of the tips in that article generally solves the error for most users, so it's a good one to share as a first step. 

Hang in there, and hopefully we'll get this all sorted out soon!

Crystal Horn

Hi there, Gillian.  Thanks for sharing what worked for you!  Just to be clear, did any of these other import options work for you:

  • Go to the Slides tab on the ribbon, click New Slide, and choose PowerPoint.
  • Go to the Home tab on the ribbon, click New Slide, scroll to Import, and choose PowerPoint.
  • Go to the File tab on the ribbon, scroll to Import, and click PowerPoint.
  • Click Import on the Storyline start screen and select Import PowerPoint.

If some of them don't, please let me know, and you can try a repair of Storyline to clear this inconsistent behavior.