Sorry for the trouble. Would you mind submitting a case so we can take a closer look at this? And during the case submission, you'll have a chance to record a screencast replicating the issue, which would be really helpful. Thanks!
In Terry's case, the PowerPoint file had been corrupted by working on a network drive. Here are some tips for managing your files which can help prevent issues.
1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). 3. Avoid using special characters, accents or symbols in your file names. Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article: http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx
I am not sure if you will get this post seeing as it is more than a year after the last post but I am receiving a similar error message, but it does differ in some ways. Do you know if this is the same issue as the original posting?
So i went through and tried many of the trouble shooting techniques for story line among many for PowerPoint itself, i decided to simply re- install Storyline, and what do you know? It worked!
I'm glad that this thread helped you out and you were able to get it working after conducting the reinstallation. If you need anything else, please let us know!
Have you looked through this thread and tried all of the suggestions that have been shared?
First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble.
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
It looks like one of your projects is on your C: drive, but make sure that both the PowerPoint and Storyline project are there.
If you'd like, you're welcome to attach the PowerPoint file here. I'd be happy to take a look and see if I experience the same thing when attempting to import the file.
Hi, I am getting the same problem as everyone here. I've tried all the suggested solutions and am unable to get Storyline to import my PowerPoint. I am at a standstill until I can make this work.
I'm sorry to hear that you've run into this behavior as well. As Christine mentioned if you'd like to share your Powerpoint file with us here we're happy to take a look and if you'd prefer to share it privately you can send it here.
Has anyone encountered this fun error? Relationship Target Must Be Relative Parameter Name: targetUri
I've sent it to Articulate already and am going through several of the steps I've found here in eLearning Heroes (moved to the C drive, verified short name, will try removing spaces next). It's still throwing the error, so I thought I'd post while I wait for it to throw another error.
For anyone else who finds this thread, Articulate support sent me this link: Storyline 360: Failed to Import PowerPoint Presentation. You may have already done all of these steps. It didn't help me any. Sort of a "is your computer plugged in?" answer, but it might help someone. It might be at least worth doing an MS Office repair.
It sounds like you've already worked hard to get past this error, to no avail! Smart idea to open a support case--it never hurts to have extra help in the troubleshooting process. You're in good hands with Richard! I'll keep my eye on your case and share updates here as things move forward.
In the meantime, thanks for linking that article here. We find that at least one of the tips in that article generally solves the error for most users, so it's a good one to share as a first step.
Hang in there, and hopefully we'll get this all sorted out soon!
Also having issues today (yesterday none, weird) so we found the workaround. Create a new project in SL360, right click into slide box. follow path below:
31 Replies
Welcome to Heroes, Terry!
Sorry for the trouble. Would you mind submitting a case so we can take a closer look at this? And during the case submission, you'll have a chance to record a screencast replicating the issue, which would be really helpful. Thanks!
Ws there a solution to this. I have the same issue
Hi Karen,
In Terry's case, the PowerPoint file had been corrupted by working on a network drive. Here are some tips for managing your files which can help prevent issues.
1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
3. Avoid using special characters, accents or symbols in your file names.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article:
http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx
I am not sure if you will get this post seeing as it is more than a year after the last post but I am receiving a similar error message, but it does differ in some ways. Do you know if this is the same issue as the original posting?
So i went through and tried many of the trouble shooting techniques for story line among many for PowerPoint itself, i decided to simply re- install Storyline, and what do you know? It worked!
Hi Nick and welcome to Heroes!
I'm glad that this thread helped you out and you were able to get it working after conducting the reinstallation. If you need anything else, please let us know!
I am getting an error while trying to import a PowerPoint:
Any ideas on what the issue might be?
Hi Christine,
Sorry to hear about the trouble!
Have you looked through this thread and tried all of the suggestions that have been shared?
First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
It looks like one of your projects is on your C: drive, but make sure that both the PowerPoint and Storyline project are there.
If you'd like, you're welcome to attach the PowerPoint file here. I'd be happy to take a look and see if I experience the same thing when attempting to import the file.
Best,
Christine
It has been so long since filing this query that I don't remember the situation very well. Regrets about that.
I can say, however, that now I always keep all my working source files on my C: drive and have had no issues.
regards
TS
Hi, I am getting the same problem as everyone here. I've tried all the suggested solutions and am unable to get Storyline to import my PowerPoint. I am at a standstill until I can make this work.
Hi Brandon and welcome to Heroes!
I'm sorry to hear that you've run into this behavior as well. As Christine mentioned if you'd like to share your Powerpoint file with us here we're happy to take a look and if you'd prefer to share it privately you can send it here.
Has anyone encountered this fun error? Relationship Target Must Be Relative Parameter Name: targetUri
I've sent it to Articulate already and am going through several of the steps I've found here in eLearning Heroes (moved to the C drive, verified short name, will try removing spaces next). It's still throwing the error, so I thought I'd post while I wait for it to throw another error.
For anyone else who finds this thread, Articulate support sent me this link: Storyline 360: Failed to Import PowerPoint Presentation. You may have already done all of these steps. It didn't help me any. Sort of a "is your computer plugged in?" answer, but it might help someone. It might be at least worth doing an MS Office repair.
Hi there Lacey,
It sounds like you've already worked hard to get past this error, to no avail! Smart idea to open a support case--it never hurts to have extra help in the troubleshooting process. You're in good hands with Richard! I'll keep my eye on your case and share updates here as things move forward.
In the meantime, thanks for linking that article here. We find that at least one of the tips in that article generally solves the error for most users, so it's a good one to share as a first step.
Hang in there, and hopefully we'll get this all sorted out soon!
I'm having this issue today. I've never had it before. Can I open a support case? I'm not sure how to do that...
OK, I opened a case but of course I have a deliverable today.
OK. Problem solved. My slides didn't start with #1. I changed it and it imported just fine.
Good Afternoon All,
Im getting the below error and cant seem to import from PPT:
Please advise what can be done.
Kind Regards,
Juan Jose
Hi Juan, happy to assist!
First, what version of Storyline are you using? You can find this detail by going to the Help tab, then About Storyline.
Also, what version of Microsoft Office is installed on your machine?
Also having issues today (yesterday none, weird) so we found the workaround. Create a new project in SL360, right click into slide box. follow path below:
Hi there, Gillian. Thanks for sharing what worked for you! Just to be clear, did any of these other import options work for you:
If some of them don't, please let me know, and you can try a repair of Storyline to clear this inconsistent behavior.
Hey Alyssa,
Thanking you for the support.
Storyline Version: v3.24.17733.0
Office Version: MS Office 2013
Kind Regards,
Juan Jose
Hi Gillian,
Thank you, however im still getting the same error. (So strange...)
Kind regards,
Juan
Hi Juan,
Thanks for the additional information. I've opened up a support case on your behalf so that I can take a closer look at what you may be running into.
You should have an e-mail from me :)
Hi all,
My imports were working just fine until yesterday, after importing several PPTs successfully, I got the following message.
This discussion is closed. You can start a new discussion or contact Articulate Support.