Exit button won't work
Oct 01, 2014
Just updated to Storyline 2 and the exit button on the player won't work when published and on the LMS. When the course is launched from the LMS (Taleo) , it opens in a new window, and so does an extra blank page with a launch button on it behind the actual course. Now this is where it gets confusing...if you close that annoying extra page, the exit button wont work and the course completion won't register. If you leave that page open, and actually click on that launch page, it generates a communication error. If you leave the page open and do nothing but continue to work through the course, the exit button works and the course completion registers, but the course looks very unprofessional with the extra page.
I have published with and without the player checked to "open in a new window" and I get the same results when publishing and uploading to the LMS. What am I doing wrong here? Any ideas? Thanks in advance.
3 Replies
Hello Karen, and welcome to Heroes!
You may want to test this course through the SCORM Cloud, the industry standard for testing SCORM content, to see if you get the same result.
You may also want to look through the information here regarding troubleshooting with your LMS.
Let us know if you need anything further.
I checked it on SCORM Cloud and I am getting the same behavior as on our LMS. Also followed all the additional instructions you sent. Thanks for that! Still no luck so sent in a support ticket to Articulate.
Hello Karen,
I do see the case 00425898 you have open with Jonathan. It looks as if he replied to you earlier today. I will keep an eye on this as well.
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