Exit Course issue

Has anyone ever had the exit course trigger in a course cause an access denied message?  When users click exit this is the screen that comes up.  Our LMS vendor says its a SCORM thing and not on their side.  i just wanted to see if anyone had heard of this. The trigger in Storyline is just a Exit Course trigger and the word Exit in the menu.  

Exit image

14 Replies
Judith Davy

Hi, Guys what seems to be happening is that the config file is changing when the course is published and zip...so what I did and it WORKS is use javascript on my exit button and use the following code in the javascript file

window.location.href = "lms/goodbye.html";

AH --So you found a solution as well!  


Leslie McKerchie

Hello everyone,

Thanks for reaching out! I'm so sorry you're seeing an error when exiting courses that you published with the latest Storyline 360 update. We'll fix this in our next update, and here's how you can avoid it in the meantime.

1. Go to the following folder on your computer, depending on your version of Windows:

32-bit Windows
C:\Program Files\Articulate\360\Storyline\Content\scormdriver_v7

64-bit Windows
C:\Program Files (x86)\Articulate\360\Storyline\Content\scormdriver_v7

2. Open the scormdriver.js file in a text editor, such as Notepad.

3. Find "goodbye.html" and replace it with "lms/goodbye.html" (including the quotes).

4. Save and close the scormdriver.js file.

5. If you've customized the goodbye.html file, you also need to copy and paste your custom goodbye.html file into the folder from step 1 above. If you haven't customized the goodbye.html file, you can skip this step.

Then republish your course and upload it to your LMS. Let me know if that solves the problem.

Ashley Terwilliger-Pollard

Hi all, 

Good news! We released an update for Storyline 360 that fixes the 404 error you recently reported.

If you already fixed your courses using the instructions from Leslie, you don’t need to republish those courses. The latest update prevents the 404 error from happening in courses that you publish from this point forward.

Let us know if you have any questions. We're happy to help!

Ashley Terwilliger-Pollard

Hi all,

A quick update for you regarding the goodbye.html file. The latest update (Update 41) of Storyline moves the goodbye.html file back to its original location in your program files. If you’ve customized the goodbye.html file for your Storyline courses, you’ll need to copy and paste your custom file into the following folder on your computer after installing the latest Storyline 360 update.

32-bit Windows
C:\Program Files\Articulate\360\Storyline\Content\lms

64-bit Windows
C:\Program Files (x86)\Articulate\360\Storyline\Content\lms

See this article for details on customizing the goodbye.html file: https://articulate.com/support/article/Storyline-360-Customizing-or-Suppressing-the-Goodbye-html-Page

Let us know if you have any questions. We're happy to help!