Exit Course Marker/Button not working in Published Course

I have a marker designated as an "Exit Course Button" on each of my slides so the learners can exit the course at any point and return to the agency's LMS.

I have each of the triggers set up as:

Action: "Exit Course"

When: "User Clicks"

Object: "Exit Course Button- Marker

These markers work when I preview the slides individually as well as when I preview scenes and the project as a whole. However, once the project is published in the web format, the markers do not work on any of the screens.

I've emailed it to someone else in the office and had them test it on their computer. It is still not working. (Thought there might be an issue or glitch playing it on my computer because it's on my on my c:\ drive but that doesn't appear to be the case.)

I don't know what to do to resolve this issue.

Any suggestions?

10 Replies
Christine Hendrickson

Hi Patrice,

Have you tested this after uploading your course to the LMS? It doesn't sound like you have, so I just want to make sure you're not testing the course locally.

If you view published Storyline content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:
Try that out and let me know if the exit button works for you after uploading the course to the LMS.
Thanks!
Christine
Patrice Goforth

Christine,

Thank you for the feedback. I've been "off-line" for awhile and didn't realize you had responded to my post. 

As it turns out, I'm doing exactly what you described in testing my content on the local drive of my computer as well as others'. The company I'm working for doesn't have the ability to load and test the content on the client's LMS at this point in time, so I'm limited in how I can test the course. The client is balking at "testing each module separately vs. the entire course when it is completed" so I can only hope that everything works correctly at this point in time.

Before seeing your reply, I republished the course to the "CD format" to see if I could get the Exit Course Button/Marker to work, and it did. However, I cannot get the "Would you like to resume where you left off?" to work in this published format. It does work when I publish it to the "Web Format," but then I'm back where I started in not being able to test whether the Exit Course Button/Marker works in that format.

For now, I seem to have to jerry-rig my testing and hope that when the course is published to the "LMS Format" and eventually tested, that everything works the way it is supposed to work.

Thanks again!

Christine Hendrickson

Hi Patrice!

Welcome back and thanks for getting back to me!

No problem, I totally understand. Maybe we can find something for you to use that will support both of those features. 

If your company isn't providing an LMS, you're certainly welcome to try using Tempshare. Another option would be to try Articulate Online. Personally, I think Articulate Online would be the best option for testing. There's also a free trial available, too, so you would be able to upload and test both the exit and the resume feature of your course. 

There's a lot of free web hosts and LMS providers out there, but I would be careful about choosing one. Do you know which LMS your company intends to use for the finished courses, or is it in-house?

Thanks!

Christine

Patrice Goforth

Christine,

Thank you again for the great information!

I think you're right. The Articulate Online free trail is probably the best option for testing. I just need to make sure my company is Okay with going in that direction before I sign up for the free trial.

Out of curiousity, Tempshare appears to be specifically related to testing a course on an iPad. Is that correct? If so, would I publish to "LMS" and select "Include HTML5 output" and "Use Articulate Mobile Player on iPad" to use this option? (I could always test it out on my own iPad if that's the case.)

The end-user/ client is a federal agency with its own LMS, and to my knowledge it isn't a commerically available one. This makes it difficult to sign up for a free trial elsewhere to test out the course since it really needs to be tested on the client's LMS to make sure everything works correctly for them.

Thank you again for the assistance!

Patrice

Christine Hendrickson

@Patrice,

Actually, to be 100% honest, I have never used Tempshare for an iPad course. This is because it's not officially supported as a host, mainly just for testing content. I prefer to test my courses and community member courses on Articulate Online, because I know if something's broken there, it's not because it's a temporary host :) You could certainly try it out, but keep in mind that content only stays on that server for 10 days. 

If your company isn't flexible with testing your courses outside of their LMS, you may want to explain that you need access to the LMS to properly test the courses. While I realize that the agency is probably quite strict with the use of their servers (and understandably so), perhaps they could make a testing directory for you or your department? Again, not sure that's an option, just a thought!

@Louise

Correct! I like using it for smaller projects, or troubleshooting files, simply because they won't be active that long. We see a lot of files here and keeping them all up on AO can get a little.. crowded :D

I hope you're both having a great day!

Christine