Exit course trigger doesn't work from iPad

Dec 19, 2012

I have a trigger setup to exit the course once the results screen displays and this works fine from a pc browser, however the window does not exit when viewing the course from an iPad.  The results are saved and all, just the course window stays on display.

Has anyone else run into this, or have any workarounds?



13 Replies
Peter Anderson

Hi Karen!

Are you referring to viewing it on your iPad in HTML5 or through the Articulate Mobile Player app? I'm not able to replicate the issue in the Mobile App, but I do see that nothing happens in HTML5. I'm not sure what's supposed to happen in HTML5, especially if you're viewing the course in the only open tab in your browser, but I'll take a deeper look into it and let you know...


Christine Hendrickson

Hi Karen!

How are you viewing the content? In the Articulate Mobile Player, I'm not having any trouble with that trigger. If you are publishing this and viewing it through the Articulate Mobile Player, can you share the link so I can try to take a look on my iPad?

Try viewing this on your iPad. Note: the second slide is the one that's set to exit after it loads, not the first slide with the button.

As Peter mentioned earlier, if you're publishing for HTML5 and viewing through Safari, it may not work.


Dane Boyington

I have had a similar problem, I use an LMS on the HTML5 version on iPad. I have solved the problem by calling the javascript function in Storyline's own javascript wrapper that doesn't seem to get called by the Exit trigger itself. Therefore, to exit the course I have a trigger set up to execute the following javascript:


This seems to do the job for me. Another discussion of this issue can be found here:


Christine Hendrickson

Hi Michelle!

Can you tell us what version of Storyline you're using, please? To find this information, click on "Help" and "About Articulate Storyline".

If you're not running version 3 (1305.2012), please download and install the update using the link below:

Articulate - Storyline Update 3

Once you've finished installing the update, please republish and test your course on the iPad. If the problem continues after installing the update, or if you already have Update 3 installed, please let me know.

Thanks very much!


Michelle Mace


Thanks for getting back to me.  I am running that version.  May I email you a link to a published course (web publish) that I was having issues with?  I'd rather than publish that information to the world.  

Please DO NOT run this with the Mobile Player.  Also, there's a logo that should appear in the upper-left corner of the screen above the menu.  Without running in the player, that's an empty box.


Christine Hendrickson

Hi Michelle,

No problem at all, I totally understand. If you'd like, you're welcome to send the file to us privately. 

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks very much!

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