Exit don't work
Sep 18, 2013
Goodmorning,
I have a published course, on a platform LMS, with lancher page (popup), the trigger exit does not work:
- I tried to add an item to the player "exit" with the trigger "exit course" and does not work;
- I tried to put in the master slide a button with the trigger "exit course" and even that does not work..
- I tried to apply the guidelines of this 3d http://www.articulate.com/support/kb_article.php?product=ap9&id=tfupmfc57cpx but the problem is not solved..
If the same course is published without launcher page works without problems.
Have you any idea how to solve?
7 Replies
Hi Rinaldo and welcome to Heroes! I am guessing that there may be an issue with using the launcher page in your LMS and the course is not communicating properly which is why the Exit function is not working. Your best bet would likely be to remove the exit function and have folks close the browser window or remove the launcher page. I have a feeling that the course is not going to track properly with the launcher page and if that is the case you could simply remove that and keep the exit functionality in tact.
Hello and thanks for your reply,
the problem is that I have some courses built by others with storyline, with the same structure (launcher page, img with an exit trigger pop-up) that work perfectly on the same LMS ERGO the problem stems from some storyline configuration that I can not identify.
Hi Rinaldo.
I would suggest you submit a case and include the .STORY files and the published output for one that works and the one that doesn't so we can take a closer look.
Already done
Thanks Rinaldo, I see that Jayem was working with you on your case and had you test it in SCORM Cloud where everything worked as expected, and he suggested you check with your LMS team.
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I solved the problem after performing a debug step bystep:
to run the exit need to edit the initialization, afterthe publication, in the file launcher.html of the variable "varg_strStartPage" putting it equal to "index_lms.html.".
I hope the information will be useful.
Thanks Rinaldo, and I see Adrian made a note of it for any future cases that are similar to yours.
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