We have a problem with running storyline in explorer 11. In chrome everthing is working but we need to work from explorer 11 and the last update didnt work.
I've found that Storyline runs fine in Explorer 11, unless your explorer is set to compatibility mode.
Older versions of Explorer did not follow the W3C web standards correctly, and many people developed their websites, (corporate web sites in particular), to work with explorer's unique display parameters. Since you recently updated to Explorer 11, it is possible that your IT department has set your explorer configuration to default to compatibility mode, which allows websites coded for older versions of explorer to display correctly in Explorer 11. Taking Explorer out of compatibility mode should fix your problem.
You can force Explorer out of compatibility mode when Storyline runs if you add the following statement immediately after the <head> tag in the story.html file after you publish your project.
What version of Storyline are you using, and are you viewing the content with HTML5? If so, IE11 is not a supported browser for Storyline 2 HTML5 content:
HTML5:
Windows: Google Chrome (latest version)
Mac: Safari 7 and later, Google Chrome (latest version)
Mobile: Safari in Apple iOS 7 and later, Google Chrome (latest version) in Android OS 4.1 and later
that means Storyline 360 supports more browsers than Storyline 2 and therefore the produced HTML5 code is different and it is not the "fault" of missing interpretations of the other browsers? Some basic features seeems to work in my test for example in Firefox, but is there a chance that Storyline 2 will support more browsers on Windows than Chrome in the future?
I forgot about that. Just curious, do you know what doesn't work in IE for HTML 5? As I mentioned before, I've found that as long as IE is in edge mode, it plays the content just fine.
With Storyline 2 we hadn't given a full test of HTML5 output in IE 11 as it wasn't something supported - as you found it did work sometimes and better if in Edge mode, but since the behavior wasn't consistent with what we built for other HTML5 browsers we didn't document out what didn't work.
Thank you for your answer
But we are not publishing the
Product in html 5.
Still it is running on chrome and crashing
In explorer. And the explorer is the only browser we use in our company.
Lol. Yep, That's pretty much IE. inconsistent. I wish we could avoid using that browser completely, but for some reason corporate IT departments seem to prefer it.
Hi Anat,
If you could share your project, I'm sure someone can take a look.
Are you seeing this when viewing the published output locally or did you upload to your web server or LMS? If you're testing it locally that could account for the crash as well - so I'd want to make sure you've uploaded as detailed here.
If you're still running into the crash can you share a copy of your Storyline course here with us?
Doesn't make much sense to me either - as then they look at shutting down Flash content and IE doesn't have the best reputation when it comes to HTML5 either. ¯\_(ツ)_/¯
Maybe it's just the corporate IT version of a prank..? For all those times we've called and the solution was "unplug your computer" ;-)
We are tuning it from
The Server with ftp domain
And tried to run it from the local
Still....crashing.
I will try to upload the file here
(With out the videos it's very heavy)
When we deleted all the videos,
It didnt crash maybe its a problem of weight? Still on chrome everthing is
fine so????
I'm sorry to hear this issue is still plaguing you. It could be the videos that are causing a load issue within Internet Explorer since stripping them out didn't cause the crash and it's not happening on Chrome. You mentioned that you didn't include HTML5 as a publishing option, did you also publish for Web and that's how you're uploading to your FTP site? Can you share a link to the course with us? That way we can test it in a different internet connection but use the same browsers.
13 Replies
Hi anat,
I've found that Storyline runs fine in Explorer 11, unless your explorer is set to compatibility mode.
Older versions of Explorer did not follow the W3C web standards correctly, and many people developed their websites, (corporate web sites in particular), to work with explorer's unique display parameters. Since you recently updated to Explorer 11, it is possible that your IT department has set your explorer configuration to default to compatibility mode, which allows websites coded for older versions of explorer to display correctly in Explorer 11. Taking Explorer out of compatibility mode should fix your problem.
You can force Explorer out of compatibility mode when Storyline runs if you add the following statement immediately after the <head> tag in the story.html file after you publish your project.
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
This statement forces explorer into the edge mode, which is the mode you want for Storyline. Give this a try and see if it corrects your issue.
Hi Anat,
What version of Storyline are you using, and are you viewing the content with HTML5? If so, IE11 is not a supported browser for Storyline 2 HTML5 content:
HTML5:
Windows: Google Chrome (latest version)
Mac: Safari 7 and later, Google Chrome (latest version)
Mobile: Safari in Apple iOS 7 and later, Google Chrome (latest version) in Android OS 4.1 and later
Hi Alyssa,
that means Storyline 360 supports more browsers than Storyline 2 and therefore the produced HTML5 code is different and it is not the "fault" of missing interpretations of the other browsers? Some basic features seeems to work in my test for example in Firefox, but is there a chance that Storyline 2 will support more browsers on Windows than Chrome in the future?
Hi Alyssa,
I forgot about that. Just curious, do you know what doesn't work in IE for HTML 5? As I mentioned before, I've found that as long as IE is in edge mode, it plays the content just fine.
Thanks,
Hi Dave,
With Storyline 2 we hadn't given a full test of HTML5 output in IE 11 as it wasn't something supported - as you found it did work sometimes and better if in Edge mode, but since the behavior wasn't consistent with what we built for other HTML5 browsers we didn't document out what didn't work.
Thank you but it Didnt work...
Still after a few seconds the preview crashed again.
Maybe the explorer is secured more then we know?
Thank you for your answer
But we are not publishing the
Product in html 5.
Still it is running on chrome and crashing
In explorer. And the explorer is the only browser we use in our company.
We are not publishing in html5
Only a regular publish
Still...not working!
Crashing after 5 seconds.
Thanks, Ashley,
Lol. Yep, That's pretty much IE. inconsistent. I wish we could avoid using that browser completely, but for some reason corporate IT departments seem to prefer it.
Hi Anat,
If you could share your project, I'm sure someone can take a look.
Hi Anat,
Are you seeing this when viewing the published output locally or did you upload to your web server or LMS? If you're testing it locally that could account for the crash as well - so I'd want to make sure you've uploaded as detailed here.
If you're still running into the crash can you share a copy of your Storyline course here with us?
Doesn't make much sense to me either - as then they look at shutting down Flash content and IE doesn't have the best reputation when it comes to HTML5 either. ¯\_(ツ)_/¯
Maybe it's just the corporate IT version of a prank..? For all those times we've called and the solution was "unplug your computer" ;-)
We are tuning it from
The Server with ftp domain
And tried to run it from the local
Still....crashing.
I will try to upload the file here
(With out the videos it's very heavy)
When we deleted all the videos,
It didnt crash maybe its a problem of weight? Still on chrome everthing is
fine so????
Hi Anat,
I'm sorry to hear this issue is still plaguing you. It could be the videos that are causing a load issue within Internet Explorer since stripping them out didn't cause the crash and it's not happening on Chrome. You mentioned that you didn't include HTML5 as a publishing option, did you also publish for Web and that's how you're uploading to your FTP site? Can you share a link to the course with us? That way we can test it in a different internet connection but use the same browsers.
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