Export word impossible
I'm trying to export a course to Word file (.doc) in Storyline 2, but it won't generate the file. My Storyline 2 version is fully up to date (update 9).
The publication starts but stops before finishing (we can see on the loading bar that all the slides are not published). The normal pop-up appears (as the publication was completed) but when we click on "See the file" nothing happens except a word error message (see attachment). The export folder is created but empty.
This is not the fisrt time that this problem appears, in fact now I canno't export a course in word and it's very embarassing. Before we can publish without the comments, now we just canno't export.
Before posting my comment, I reviewed the forum and I tried some tips given and it's not working for me.
We tried to restore the Word parameters as we see on the forum but nothing new happens.
I'm using Windows 7 Family edition premium, MS Word 2013. I tried on another computer with Windows 7 Family edition premium, MS Word 2010 and the problem occurs too.
Thank you for any suggestions you can offer.