Exporting issue in Storyline2

Hi, Vijay -- Thanks for letting us know of the difficulty you are facing, and is there a particular error message your are seeing before SL2 closes or does it just close abruptly? I assume you are following the directions listed here, so have you had a chance to also review this info on Unexpected Behavior in SL2? 

Hi Christie,

Thanks for your response.

No error message is coming before SL2 closes, also i tried in the directions you mentioned in the above link Unexpected Behavior in SL2. Still the same issue is coming :(

Hi, Vijay -- Thank you for your follow up, and if you would like, I would be happy to test your file if you are able to share it. Please use the ADD ATTACHMENT button in the bottom left of the reply box and browse for the file, or if privacy is a concern, you are welcome to use this form to share your file confidentially. 

HI Christie,

Thank you for your prompt response. As it is very confidential, can we have a live discussion through skype to resolve this issue?

Hi Vijay! Our support team can work with you and can sign an NDA if needed for confidential material. In addition, you have the option of a live conference if needed, and you can read about your support options here.

So I am having a similar issue when I go to publish course. I am wanting to just create a file and then be able to upload it to our school's online database, so students can access remotely. I go to publish and it starts exporting and then an error message comes up saying it may need to close. Send information about any bugs or fixes to you to try and get them fixed.

So I just close the message and try again, with no luck. Not sure why it is doing this. Can anyone help?

Oh no, Brett!

So sorry that's happening- I'm happy to help.

I have a couple questions to start with:

1. What version of Storyline are you using, and are you running the latest update for your version?
2. Does this happen with any course you try to publish, or just this particular file?

Keep me posted! 

Hello,

I have the latest version, just updated today. I was able to publish the file if I take out all layers and photos, but that defeats the purpose of the course as they need the visual components. Any other solutions?

Thanks,

Brett Lacey

Hey Brett!

Try importing your slides into a new file and publishing the new version. 

Let me know if that does the trick!

Also, just a note that replying via email carries your signature over to the thread here. No worries though, this Peek video will show you how to remove it if you don't want it here in the public forums. 😊

Hello Ali,

I tried that and it didn’t work. I also tried cutting down on slides and got it to work with only 10 slides. I need 15 slides, with the amount of layers and all the images I have on it right now in order to work for what we need for the course.

My second thought was to separate the slides with no layers or images and publish and it worked. So, then I added one slide with layers and images to the other slides and then tried publishing it and it worked, but when I added a second slide with layers and images and tried to publish, I got the same error message.

I also tried copying all the slides with layers and images (5 slides) into a new document and then went to publish it, but got the error message.

I wanted to figure out what the problem was, so then I removed all the images off the slides (but not the images off the layers) and tried to publish it and it didn’t work, so I think it’s a limit on how many layers can be on the slides or a limit on how many layers with images, because it won’t publish with all the layers I currently have on those 5 slides.

I haven’t tried removing all the layers and keeping the images, because the layers also have images on them, so if I remove the layers, I also remove all the images off of them as well, and that doesn’t really pin point if it’s the images on the layers that are causing problems or if it is in fact, the amount of layers I have on these 5 slides that are causing a problem.

I also tried just copying one of the slides with layers on it, and opening a new document, pasting that slide in and published it, and it worked. So I don’t know if it’s a limit of how many slides with layers and images that is the problem, or if there are too many slides or two many images on these 5 slides.

Any other advice?

Thanks,

Brett Lacey

Hello Ali,

So I just went back and removed all the images from all the layers on all 5 slides and tried to publish it and got the error message, so I know now there is a problem with the amount of layers I have on the slides. The amount of layers I have on each slide, I need to have because it needs to be used for the course. The reason for so many layers and images, is because I could not originally have the zooming capability I was looking for with the program.

I checked throughout the forums, and also on google for answers to using the zoom the way I needed and no one had an answer to it, so I found a way around this by using the layers and triggers to create a zooming effect. That way, when a user clicks on an image in the first layer, it will trigger a specific layer with a full size image, giving the illusion of being zoomed in.

So unless your company can fix the zooming options to work the way I need it to, I am stuck with having multiple layers and triggers on each slide in order to accomplish the look I am needing for my course.

Thank you,
Brett

Any chance you can share your .story file so that we can take a look Brett? You've certainly done a lot of troubleshooting on your own, but I've seen some pretty big files before :)

Hello,

Sure, did you want the full size copy, the smaller 15 slide copy or the copy with only the 5 slides with layers and images, or all 3?

Thanks,

Brett Lacey

Haha! So many options :) The smallest one experiencing the issue would be just fine.

here it is

I'm getting an error during publish as well Brett. This looks to be the 135 slide project.

Did you have a smaller one for me to more closely examine?

Sorry about that, wrong file. Here is the smaller version with just the five slides.

Any luck Leslie McKerchie??? Still need help with this and if there are any solutions as this is time-sensative

Hey Brett!

Thanks for allowing us to do some testing with your file. I saw the same thing you described when publishing it, and it also happens when I try to publish each slide individually. 

I'm going to have one of our Support Engineers reach out to you directly to continue investigating this further. Keep an eye out for support@articulate.com in your inbox! 

I'll be following along with your case too, as this is an issue that I haven't come across before. Sorry that it's been slowing you down! 

Thank you, I will be waiting for the response from your Support Engineer.