Exporting text for translation in Word doesnt work

I've tried clicking 'Translate > Export', naming my file and leaving the default of saving to .doc to open the text in a Word document. 

However, after the translation loading bar completes, a blank popup displays.  After some time I clicked 'OK' on the popup. 

I then found the file where I saved it to in my PC's File Explorer. 

When I try to open the Word document, I get a Word error saying that the file could not be found and it may be removed, renamed or deleted etc. 

Any ideas?

1 Reply
Leslie McKerchie

Hello Emily and welcome to E-Learning Heroes :)

It looks like you may be using Storyline 2, so I was curious about what version you're currently on.

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 1804.2716 and a previous update included a fix for a similar issue to what you are reporting here. You can read all of the release notes here.