Facing problem with Lightbox

Hello,

I downloaded your files and ran some tests and I can conclude that triggering the 'Light Box' causes a javascript violation that is detected by Chrome Developer tools. 

[Violation] Added non-passive event listener to a scroll-blocking 'touchstart' event. Consider marking event handler as 'passive' to make the page more responsive.

Now whenever this happens, if you click on the 'Next' button while in 'Review Quiz' view, it will always bring you back to Question 1 if you are not in Question 1 when you clicked on Light Box, and will freeze you in Question 1 if you are in Question 1. These covers the two scenarios you outlined in your summary. I suggest to revisit your javascript code, specifically the function that gets called whenever you click on the 'Light Box' and see if you can somehow correct the warning mentioned above. 

Hope this helps you isolate the issue. Good luck!

Regards,

Joe

Hi Joe,

I have not used any JavaScript for this development and I have published this in multiple systems, I am facing the same issue. I have published my main project with updated SL3 version also showing same error.

Regards,

Ramashanker

Hi Ramashanker,

Can you share the slides that you are experiencing an issue with?

I took a look at your quiz in your course and I'm not seeing any 'tabs for lightboxes' when reviewing:

Hi Leslie,

Thanks.

This is not the correct file which you are looking into, I have shared different one. I am attaching the files again.

Please find the attached files.

Regards,

Ramashanker

Hi Ramashanker,

Thanks for sharing an updated copy of your file. I saw the same thing in your file, and in a new version I tested. It appears that the lightbox disables the Next button, although the Previous button does still work. 

I'm going to share this with our team as a possible bug, and I'll keep you posted as soon as I have any info to share.

Thanks Ashley.

I know this is over a year ago, but I'm having the same issue. If a user clicks my "help" button on a matching quiz slide, the lightbox works and closes, but then the matching activity is frozen with no way to resume. Did you ever get a solution for this issue?

Hi Gillian,

Thanks for letting us know that you're running into a similar issue.

It looks like the issue the users here experienced was specific to the quiz review process and a lightbox slide. Is that when you are running into an issue as well?

No, it happens while you are trying to complete the activity. So my lightbox was a quick review of the content being quizzed to help the user if they get stuck. The problem was the same though, the user clicks to open the lightbox and all is fine, but when you close the lightbox the quiz slide is now frozen (submit works but the slide interactions are locked). I played around with the states and properties and nothing helped. In the end the only way I could get it to work was changing the trigger to jump to the help slide and jump back to the quiz slide instead of using the lightbox feature.

Hi Gillian, 

Thank you for sharing those details! Would you be able to share a copy of your file for further troubleshooting? You can share files to this thread or you’re always welcome to share it privately here. We'll let you know our findings and will delete it after having a closer look!