Facing problem with Lightbox

May 22, 2018


I have created a final assessment in storyline 3 and added tabs for lightboxes within the Review Quiz mode. However, I have noticed weird behaviors after I click on these lightboxes while reviewing the quiz.

For example:

  • In one instance, the Next button on that question does not function after I have clicked on the lightbox.
  • In another instance, the Next button redirects me to a wrong slide after I have clicked on a the lightbox.

Please find the attached files to check the where the issue is. 

Please support me to fix this issue.




10 Replies
Joe Tansengco


I downloaded your files and ran some tests and I can conclude that triggering the 'Light Box' causes a javascript violation that is detected by Chrome Developer tools. 

[Violation] Added non-passive event listener to a scroll-blocking 'touchstart' event. Consider marking event handler as 'passive' to make the page more responsive.

Now whenever this happens, if you click on the 'Next' button while in 'Review Quiz' view, it will always bring you back to Question 1 if you are not in Question 1 when you clicked on Light Box, and will freeze you in Question 1 if you are in Question 1. These covers the two scenarios you outlined in your summary. I suggest to revisit your javascript code, specifically the function that gets called whenever you click on the 'Light Box' and see if you can somehow correct the warning mentioned above. 

Hope this helps you isolate the issue. Good luck!



Ashley Terwilliger-Pollard

Hi Ramashanker,

Thanks for sharing an updated copy of your file. I saw the same thing in your file, and in a new version I tested. It appears that the lightbox disables the Next button, although the Previous button does still work. 

I'm going to share this with our team as a possible bug, and I'll keep you posted as soon as I have any info to share.

Gillian Wilson

No, it happens while you are trying to complete the activity. So my lightbox was a quick review of the content being quizzed to help the user if they get stuck. The problem was the same though, the user clicks to open the lightbox and all is fine, but when you close the lightbox the quiz slide is now frozen (submit works but the slide interactions are locked). I played around with the states and properties and nothing helped. In the end the only way I could get it to work was changing the trigger to jump to the help slide and jump back to the quiz slide instead of using the lightbox feature.

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