Failed to Import PowerPoint error

Apr 18, 2013


I'm trying to import a PPT deck into Storyline. I get the generic 'Failed to Import PowerPoint. Click here to see why". I went through some of the troubleshooting steps at 

I"m using PowerPoint 2010, 32-bit version (part of MS Professional Pro 2010)

I have update 2 of Storyline

The PPT is not password protected

I wasn't sure what a Click-to-Run version of PPT can I tell that?

My PowerPoint is housed on Citrix rather than my hard drive and Storyline is on the hard drive - could that be an issue?

3 Replies
Christine Hendrickson

Welcome to E-Learning Heroes, Rachel!

Definitely. Move that PowerPoint file over to your hard drive and try importing it. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names - this includes underscores and spaces.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

You won't need to worry about the click-to-run Office issue, if you're using 2010 32-bit.

Let me know if you still have trouble importing the file after moving it to your hard drive and checking the information above.



Rachel Smith

Thanks, Christine

I tried with a basic PowerPoint file with no spaces, special characters, etc.

It's C:\Articulate\TEST.pptx and still will not import. Help! Many of the modules I will be developing are in PowerPoint files right now, and this feature of Storyline would save quite a bit of time from copying and pasting info.

My coworker is able to import PowerPoint files just fine. Her PowerPoint is housed on her hard drive rather than the Citrix server. Not sure if that makes a difference.

Christine Hendrickson

Hi Rachel,

The location of PowerPoint shouldn't matter, only the file. Have you tried repairing Office as the article you listed suggests? 

Do you have access to any other PowerPoint files that you can test, or are you able to share the PowerPoint file? I'd be happy to take a look and see if I'm able to import it into a course. 



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