Failed to open Storyline3 !!!

Hi All

I have storyline2 installed two years ago and working great, last week i decide to download and try storyline3 so i install it (after performing a long time Win update) then i try to open SL3 but i get this error message :

" The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer" what i have to do ???

i updated windows to SP1 latest update, nothing changed !!!

please help me ASAP... 

 

3 Replies
Crystal Horn

Hi Mohammad!  Thanks for sharing those details.  

That error message means that the api-ms-win-crt-runtime-l1-1.0.dll is either missing or corrupted in your Windows runtime environment.  You can fix this by downloading and installing the Update for Universal C Runtime in Windows from Microsoft.

Please make sure to download the update that is suitable for your OS. Refer to this Microsoft KB article for details:

https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows 

Let us know how you make out!