Feedback Correct - Crashes

Hi, Fabiola -- Thanks for reaching out here, and for the video to further explain your issue. May I ask if you have tested your output in the intended environment and if you are seeing the same behavior there? And would it be possible for you to share your file so that we might be able to take a closer look for you?

Hi, Christie.

Thanks for your assistence!!! I'm appreciated :D

Yes, I have tested. I closed the package in LMS, inserted in the Moodle platform and opened the file on my computer as well. Through Storyline and as the closed file, Both show the same behaviors.

I'm sending the .ZIP file "Storyline Fase 5" with the error, as requested. I'm sending too the "Storyline Fase 3" with the Storyline archive and the closed file for LMS, these two are working, but if I save the file again, it gets the same error that happens in "Fase 5". [http://unirdc.com.br/Storyline/]

Do you need more information?

Thanks a lot.

Hi, Fabiola -- Thanks so much for your reply and the additional details provided! If possible, could you please share the .story (or source) file here so that we are able to take a closer look and do some testing for you? All you need to do is click on the ADD ATTACHMENT button in the bottom left of the reply box, and browse for your file, then upload. :)

Hi Christie
My internet is very unstable and can only forward by ftp. I will attach only the .story by informed way.
Thanks

Hi, Fabiola -- I just wanted to let you know that your file has been received! I will go ahead and run some testing shortly and will reply here as soon as possible with my findings. Your patience is appreciated! :)

Hi, Fabiola -- Many thanks again for your patience! Would it be possible for you to share an answer key with me for testing purposes, please? If you are not comfortable sharing it here in the thread, you are welcome to post it to me privately using this form. 

Hi Christie.

Let me get this straight: You mean the answers of exercises "Praticando" (praticando means practicing)?

If so, I am attaching the print with the answers.

If not so, could you explain me?

Thanks a lot and thanks for your patience as well.

:D

Thanks, Fabiola! That is what I was hoping you could provide, so that I don't have to try to figure out through trial and error which answers are correct or incorrect. I will let you know my findings as soon as I can! :)

Hi, Fabiola -- Thanks again for your patience while testing your file. If you click here for my SCORM Cloud output, when using the answer key you provided, I do not believe I experienced the issue you described. When I attempted to progress after revisiting questions that had been answer correctly on the first try, I did not experience an issue moving forward. 

Please test from the link I shared, and let me know if you continue to have issues. If so, I will gladly submit a ticket to our Support Engineers for additional investigation. :)

Hi Christie,

Yes, I still have the same issues.  :(

When you revisited the "Praticando" (practicing), it was the "voltar"(back) button ?
The error appears when I press and then come back and try to continue again.

Does this issue have anything to do with Flash Player? I had the same problem than she:

https://community.articulate.com/discussions/articulate-storyline/preview-not-working-in-storyline-2?page=12

And I used this procedure for Windows 7:

https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed?_ga=1.138540851.103530798.1443020934

Do you need record my screen again when I'm testing?

Thanks a lot

Hi, Fabiola -- Yes, I would recommend that you record your screen once more, if possible! I'd appreciate that, as I can no longer access your video from the link shared in your initial post (I keep getting a 404 error). I'll take another look, but if I am still unable to determine the root of the issue you are seeing, I think it would be best to get a fresh perspective from our Support Engineers and I will go ahead and submit a ticket for you thereafter. :)

Hi Christie,

I took the video and put it in another way, sorry.

Follow the link to the first video and the second video

First: http://unirdc.com.br/storyline/error.mp4

Second:http://unirdc.com.br/storyline/error_mozilla_chrome_iexplorer.mp4

I used browsers: Chrome, Internet Explorer and Mozilla. Each appears in a different way.

Thanks a lot for your patience and timely response

Hi, Fabiola -- Thanks so much for the additional videos to illustrate the behavior you have described and as I now have a clearer understanding, I wanted to note that I am experiencing the same issue when I test your content in the SCORM Cloud. As your properties appear to be set correctly in SL2 itself, I have gone ahead and submitted your case for further exploration. You will be receiving contact via an email from Support shortly. I plan to follow along closely with their progress and will share updates here in the thread for others who may benefit. 

Hi Christie!

I just received a contact from support.

I used this way to know if someone went through the same problem as me. I love this community, whether for tips, examples and also to help.

Thanks a lot for your attention and patience with me. :D

Our pleasure, Fabiola! I wanted to stop in to note that it appears that our Engineer, Cleo, has your case (00728133). He will be reaching out as soon as possible with additional assistance, so please be sure to reply to this emails so your conversation can be tracked appropriately in our ticketing system. :)

I will not forget. My work is depending on this, lol
Just answer the email that arrived, lol

we will be in touch: D

UPDATE on Fabiola's case as of 1/22/16 from our Support Engineer, Cleo, for anyone who may be following along here.

(Please note the sample file created has been shared here, as Fabiola had provided her file earlier in the thread, and confidentiality was not a concern):

"Thanks for contacting Articulate Support! 

When you submit an answer, whether correct or incorrect, the answers are locked-in and will not be editable even if you reload the question slide using a jump to slide trigger in your "Voltair" button. If you go back or reload the question slide 1.7, it will set it into "Review" mode, thus displaying the Prev and Next buttons on the player. Note that by design, when you add a question slide, only the Submit button is enabled, thus when you go back to the question slide, it automatically shifts to Review mode, hiding the Submit button and then displaying the "Prev" and "Next" buttons automatically. 

Now in your case, since you are using custom buttons, you will find the Prev/Next button appearing in the Player which you may find unusual, however, this is normal and you cannot prevent it from happening because it's switching to review mode, since the answer was already submitted. Also, normally the Submit button is automatically hidden during review mode to prevent the user from clicking it again, however, in your design since you assigned the submit interaction trigger on the "Prosseguir" button in your base layer, the users are able to click it. Causing an erratic behavior, of displaying the Incorreto layer. 

Here's my sample project that I have created from scratch showing the same behavior as described above: http://articulate.fyi/1ODii36. I hope these information helps."