Feedback Master Slides


I'm having some trouble creating and using Feedback Master slides. I'm trying to change the font and background colours of the boxes on the various Correct, Incorrect and Try Again slides.

I've gone into the Slide Masters area for these slides and made changes however, the Master Layouts remain and I can't delete them. I also seem to have a range of extra slides added which do nothing. whatever chnages I make to the slides they don't then appear on my quiz slides. For example I've made my text white and the background boxes different colours but when they come up on my slides the text is black and the colours in the boxes sometimes shows and sometimes doesn't!

Help please! 

27 Replies
Rebecca Fleisch Cordeiro

Hi Paolo,

I think I can answer part of your question: changing the color of the boxes for Correct and Incorrect layers.

All Feedback Colors the Same

If you want all the feedback box colors to be the same, click View >Feedback master.

Select the very top layout, click on the box, and change it's color via Format.

Incorrect and Correct Feedback Box Color

Let's say you'd like the box color for the correct layer to be green and the box color for the incorrect layer to be red.

From the menu select View >Feedback Master.

Correct Layout

  • In the left pane, select the Correct Feedback Layout.
  • Draw a shape over the existing box, and format it to your desired shade of green.
  • Send it to the back

Incorrect Layout

  • In the left pane, select the Incorrect Feedback Layout.
  • Draw a shape over the existing box and format it to your desired shade of red.
  • Send it to the back

Different Correct and Incorrect Feedback Font Color

I've found also that SL is finicky about this. If I change the incorrect feedback font color first and then the correct, when I go back to preview it only "kept" the incorrect and vv. I've come up with a way to "slap SL upside the head" that seems to work for me.

  • First In the Feedback Master I change the font color for either the incorrect or correct feedback layout. I return to Normal view.
  • I go back into the Feedback Master and change the font color for the "other" one (correct or incorrect) and return to Normal view.

Storyline is now happy and keeps both colors. At least, this has worked for me.

Try Again

Seems to work the same as above.

Can you see if that works for you? And if it's not clear, please give a shout out!

Frank  Bialas

If anyone is still checking this topic, I just tried Rebecca's suggestion to color my feedback background and header text.  I used shades in gradient fill, rectangular, and put a white rectangle behind the colored rectangle so I could weaken the colors by making them transparent but still not show the Master Slide gray box through the colored background.

Text header color -- green for Correct, red for Incorrect, and brown for Try Again -- are not cooperating as I'd hoped.  The red 'Incorrect' is showing up formatted the size / color / style of the main Feedback Slide Master instead of what I created on the Incorrect feedback master. However, the green 'Correct' and brown 'Try Again' do show up as designed on their separate feedback layers.

Is there a way to make that work yet, i.e., text color on the 'Incorrect' feedback screen from a master?  I tried save, exit, return to Slide Master view, change it again, etc. No luck.

Frank  Bialas

I'll work up a new quiz slide in a new project file to see how things behave from scratch.  Meanwhile, is there a way to get at the "Continue" buttons that appear in feedback slides to format them?  They just show up in shades of dull grey where a placeholder is located in the Feedback Slide Masters.  I can't find a way to get at these buttons to create more colorful objects to compel a user's click.

Rebecca Fleisch Cordeiro

Hi Frank,

Took a quick break and checked in here. I THINK the only thing that isn't displaying correctly is the text color on the continue buttons. I've modified it on the Correct Layout in the Feedback master. You'll see that the way to do this is to place the default button offstage, and then insert a new button, colored the way you'd like, on the slide itself.

Brian Batt has a great tutorial on how this works here

I think once you watch that, you'll be able to set things up on the Incorrect and Try Again layers...and change the one I did on the Correct layer if it's not what you're looking for.

Please shout out with any questions.

Frank  Bialas

Thanks for the advice about the buttons, Rebecca.  I'll work on that.

Meanwhile, still some of the attributes from the text in the layers of the Feedback Master just don't get picked up.  Same in Preview and Published. Text size of "Correct" in correct layer and text color of "Incorrect" in Incorrect layer don't appear as formatted in the Feedback Master layers. That's all I see for now. I can work around that and format those labels individually in each feedback screen.  See the second question in this attachment. 

Ashley Terwilliger-Pollard

Hi Frank,

Thanks for sharing the files, and I'm glad Becky was able to help you out with the first portion. I saw what you were describing in your Feedback master, so I tried to recreate the behavior in a new Storyline file to change the font color and font size within the Feedback master, and all worked as expected on my test file (attached for you). I also tried importing your Storyline file into a new project to see if it would resolve any issues, and it continued to behave as you described. I'd suggest checking the following:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.
Pierre Jouan


We've got a similar problem here where we would like the font of the Continue button to be Lato 14 (set in the Feedback Master) but it's Articulate 20 on the quiz slides Feedback layers.

If I set it to Lato 10 in Master, it will be Articulate 14 in the slides ! We're halfway there...

I can change it to Lato in the slide but as we've got hundred of questions in our quizzes, this is not an option !

Of course, I followed all guidelines while working on the file.

Any clue ? Thanks.

Ashley Terwilliger-Pollard

Hi Pierre, 

Based on Frank's previous file - I wasn't able to recreate the behavior, and thanks for confirming you're following those guidelines. I don't have a Lato font, but I'm curious if you're setting up the masters first and then seeing the font not adjusting or if you're modifying the masters after creating the slides? Can you apply the new layouts to the slides and their layers to see the change? 

In terms of setting up elements within a file, items such as story size, masters, etc. you'll want to do first so that any slides created are based on those elements and you don't have to go back and reapply them. 

Ashley Terwilliger-Pollard

Hi Pierre, 

Are you seeing this with all fonts, or just this Lato font? Do you have a link to where we can download the font (I googled it, but found a few options...)? So it's consistently changing the feedback layer text size - anything else? Is this a new issue that you've experienced - if so, it may be worth conducting the repair. 

Stephen Cortez

Hi all,

I've had similar issues and wanted to share a couple of findings. We use a unique font to develop, which seemed to be throwing off Storyline a bit. I changed the font to Articulate in the color I wanted (white), closed the slide master, then went back and changed the font to the one I wanted and the color stuck.

I've had issues with the Feedback Master holding the color white in general (font color, button outline, etc.). I actually just changed the RGB 1 number (made Green 254 instead of 255) and it worked.

Hope this helps!

Pierre Jouan


Back to templates and back to problems.

I can't get my feedbacks to appear correctly. Fonts are completely wrong (typeface, size, alignment)!

This started as a SL1 project and I switched to SL2 for testing purposes but it behaves the same.

No idea what to do except giving up custom layout.

Template vs actual slide

Ashley Terwilliger-Pollard

Hi Ewan,

I checked in on the issue that Pierre reported here about 5 months ago, and do see that it was sent along to our QA team for additional review, but unfortunately I don't have any further updates. I do know that the earlier issues mentioned in this thread were also connected to Storyline 1 in terms of how you couldn't modify the "continue" button but you'll see there was a similar fix corrected in Storyline 2 detailed here. 

Ewan Logue


it just seems what should be a fairly simple thing to do has to be a long drawn out process.
really starting to question the reliability of the software to produce what we need.

I now have 800 plus slides plus god only knows how many layers over 4 different storylines.

They have altered colouring for no reason as the colour does not exist in any master slide nor in the feedback master or design theme etc.

I have tried to import the slides i need into a new storyline with the required colours etc however again the imported slides do not pick up anything from the slide even on a clean import slide layers etc are being messed up.

Imported slides are showing a Blank Layout yet have layers with Try again and Correct which are showing as completely transparent and not picking up the layout for their respective layer.