I have created a SL project with videos and pictures and once I was finished, I saved it and closed it. When trying to reopen the project I get the message that the file is corrupt or has been created in an earlier version of the program. I tried everything possible from recovering an early file and redoing the updates, Importing the slides to a new file and it still gives the same error message. any ideas.
Thanks for reaching out, and I'm sorry you're running into a corrupt file! There's no one reason why this error appears, but we've found that saving your file locally while editing your course helps with erratic behavior.
It sounds like you've tried multiple things to try and recover it but have been unsuccessful. I'd like to have our support engineers lend a hand and see if they can recover any part of the file.
Be on the lookout for an email soon with an upload link. Our team will take a look at your file and get back to you with their findings!
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Hi Damone,
Thanks for reaching out, and I'm sorry you're running into a corrupt file! There's no one reason why this error appears, but we've found that saving your file locally while editing your course helps with erratic behavior.
It sounds like you've tried multiple things to try and recover it but have been unsuccessful. I'd like to have our support engineers lend a hand and see if they can recover any part of the file.
Be on the lookout for an email soon with an upload link. Our team will take a look at your file and get back to you with their findings!