File does not open in google docs

Mar 31, 2022

I exported my translation file from Storyline to Word, uploaded it to Google Drive and it does not want to work.

When I (or my colleagues) try to open it, Google says that it's offline and we cannot work on it. It does not happen with other files I prepared.

Files are working locally, but not in the browser.

1 Reply
Luciana Piazza

Hi Paulina! 

So sorry to hear you're having issues with opening your exported Storyline file. I've had experience with translation word docs, perhaps I can help! 

After you upload to your Google Drive, when you click on the document, does it say it is a Microsoft Word format document?

I'm wondering if your permissions need to be adjusted as well so that everyone at your organization can view/edit the exported Storyline document (in Word form). That is usually located in the top right corner button marked "Share". 

I just tested this on a course I've been working with and it seems to be functioning properly. Since Drive is browser-based, it might something is wonky on Google's end. Perhaps something in Drive is changing the source from a Word doc to another type of document. 

Hope this is helpful! :)

Luciana