File size Problems Part deux

Hi John,

Are you talking about .story files sizes or published files sizes ?

.story files (unpublished)

Found a workaround to my workaround, created a new blank project, saved it as empty, 81kb in size, reopen it and import the content from the origianl file. Save the new project, file size now 73,123 kb (instead of 3,204,787 kb) but in my view this is still a bug. i.e. when you delete 80% of the content any user would expect the file size to fall off a cliff not stay the same! 

Or try this :

But you can also get it to shrink right away by saving and closing the project file, then re-opening it and saving it again.

Found here :

https://community.articulate.com/discussions/articulate-storyline/storyline-file-size-eb0f7e11-4ed9-4b4d-bcd0-d6dcf2e51dc6

Hi John,

I also see that my colleague Michael has been in touch as a part of your Support case. Did you receive those emails? 

He had some additional ideas for what could be adding to the file size and ways to fix it.

Let me know if you didn't see those emails and I can have it resent! 

yes thanks saw all the emails, but being somewhat of a problem solver I had already employed all of these ideas, with mixed results.  This not 100% there.

Yes thanks saw the emails, but I had already applied all of these.

Tried unsuccessfully to upload file so that you guys might take a look for yourselves.

Rgs
John

Doing a save as to another name normally removes any extra file bits. I have been working with a 4.1 gb recently and apart from a very slow save it still saves. Have you tried clearing out any temp files 

HI Phil, Yes I've been doing pretty much the same, and yes i've cleared the cache and all temp files, not forgetting to empty the trash folder, and have nothing else open.

Just like you I am finding the save to take a long time and quite a few times Articulate simply gave up the ghost and stopped responding.  Have had to use task manager to end the task countless times, doesn't seem like a very stable platform to me. 

Hi John,

What happened when you attempted to upload a file? Did you see an error message or anything similar? Were you attempting to use the link in the email or responding to the Support email directly and adding as an attachment? 

noting happened the screen just refreshed showning my details ready to enter another case, no error msg. I tried both mehtods using the link and responding to the support email, same result.  

Hi Ashley

I had another go this morning and got an 'Articulate.com is not responding' error msg. after about 20 minutes of trying to upload the file.

Hi John,

I'll see in Michael can reach out in your case and provide some other avenues to share your file. 

Also, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.