Fill in the blank question issue in French language

Hi Jyothi,

This was an issue fixed in Update 2 of Storyline, as you'll see here. We're now into update 3 which was released in May 2013. If you're unsure which version of Storyline you have, you can go to the Help tab -> About Articulate Storyline to confirm which version you're using. So if you'd like to submit a Support case or share your .STORY file here we'd be happy to take a look.  

Hi Ashley,

Thank you so much for your reply.

We are using the latest version i.e. update 3 still we are facing this issue. 

Can you please look at attached .story file and do the needful.

Thanks,

Jyothi

Hi Jyothi,

Thanks for sending along your file. I reviewed it, and after not being able to determine a fix on my end I have submitted a Support case on your behalf. The case number is 00348570 and I'll follow along.

Hi Ashley and Jyothi:

I was able to isolate the issue to being the " ' " character in the answer. By changing the correct answer to (Déesse de immortalité) which is not perfect French, but does say the same thing. I get the answer correct.

Ashley: This is a UTF-8 character support (locale) issue in Storyline.

Best Regards,

Dennis Hall

Thanks Dennis for sending that along - I wouldn't have known it was still correct in French by removing that, so I appreciate your help!

Jyothi, let us know if that works for you, and I can always update your support case.

Hi Dennis and Ashley,

Thanks a ton for your help in resolving my issue.

We will suggest the same to our client. 

Is there any possibility to encode the fill in the blank question file to UTF 8 support in Articulate Storyline?

Thanks,

Jyothi

Just to update this thread, it was confirmed that the apostrophe was causing the issue - and it was causing different issues in PPT vs. Storyline as the apostrophe's are a bit different. In PowerPoint the apostrophe would be the one with a curve whereas the apostrophe that is produced when typing in on a web browser (and also in Articulate Storyline),would be the straight one. Hope that helps anyone following along! 

I'm a bit confused. What apostrophe do I need to enter in the question so that it will match the student's response when s/he types an apostrophe?

Hi Kathleen!

Looks like I just responded to a similar question here.