Does anyone know where I can find the license for Storyline? I can't get the splash screen to come up in Windows 10 and I need the license number in order to upgrade to 360. I can get to all of my files for the product, I just don't know where I might be able to find my license key.
Thanks Wendy but I can't even open Storyline 1 on my Windows 10 computer so I can't get to the "About" screen. I was hoping the license key was in a text file within the application files because I can get to those.
Sorry Steve didn't see any reference to SL1 - if you can't get to it and don't have the original email from where you bought the software just get in contact with Articulate Sales and they should be able to recover it for you. Good luck.
I tried to follow up with you directly to keep this out of the forums but when I clicked on "Contact Me" in your profile I got a pop up that encouraged me to post in the forum. I followed your suggestion and opened a support case on Sunday. I haven't heard anything back yet.
I see my colleague Sarah and you were in touch on December 5th about a license transfer/upgrade. I don't see any cases from this past weekend. The emails you would have had with Sarah would have come from Support@articulate.com. If you used our case submission form this weekend, there were some issues which our team did resolve - but you'll always receive an email confirmation from our site once the case goes through. If you didn't see that, that's the indication that there was an issue with the submission.
Thanks for following up. I'll resubmit the support request.
I may be making this more complicated than it really is. I have personal licenses for the '09 family of products (Presenter, etc.) and Storyline 1. I bought those for a freelancing educational design company I owned. I've since closed that company. Those are the serial numbers I can't get to because they're old products and I can't open them in Windows 10.
The school I work for also purchased a license for Storyline 1 at my urging. We gave that to a librarian who dabbled in instructional design for library materials. She has since left and the license was transferred to another person who never really used Storyline. I know that serial number but the license is not assigned to me so I'm not sure if I can use it to purchase Articulate 360 at the discounted loyalty price.
Have I made that sufficiently complicated?
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But, ultimately it's also tied back to the purchaser - if you can't resubmit the request or want to talk it through, you can also contact our Customer care team by calling +1 (800) 861-4880 and they'll be happy to assist. They may still need the license numbers documented in an email, but at least you can talk through the specifics of your set up with them.
Support was able to find the email with my original Storyline serial number and I was able to use that to subscribe to Articulate 360. Now happily working on courses. Thanks for your help!
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Hi Steve
Thanks Wendy but I can't even open Storyline 1 on my Windows 10 computer so I can't get to the "About" screen. I was hoping the license key was in a text file within the application files because I can get to those.
Or if someone knows of a way to open Storyline 1 in Windows 10 that would be helpful as well.
Sorry Steve didn't see any reference to SL1 - if you can't get to it and don't have the original email from where you bought the software just get in contact with Articulate Sales and they should be able to recover it for you. Good luck.
Hi Steve,
Storyline 1 and Windows 10 aren't compatible so that's likely why you're unable to open it. If you're unsure the license key and need our help tracking it down our Support team can assist with that.
I tried to follow up with you directly to keep this out of the forums but when I clicked on "Contact Me" in your profile I got a pop up that encouraged me to post in the forum. I followed your suggestion and opened a support case on Sunday. I haven't heard anything back yet.
Hi Steve,
I see my colleague Sarah and you were in touch on December 5th about a license transfer/upgrade. I don't see any cases from this past weekend. The emails you would have had with Sarah would have come from Support@articulate.com. If you used our case submission form this weekend, there were some issues which our team did resolve - but you'll always receive an email confirmation from our site once the case goes through. If you didn't see that, that's the indication that there was an issue with the submission.
Thanks for following up. I'll resubmit the support request.
I may be making this more complicated than it really is. I have personal licenses for the '09 family of products (Presenter, etc.) and Storyline 1. I bought those for a freelancing educational design company I owned. I've since closed that company. Those are the serial numbers I can't get to because they're old products and I can't open them in Windows 10.
The school I work for also purchased a license for Storyline 1 at my urging. We gave that to a librarian who dabbled in instructional design for library materials. She has since left and the license was transferred to another person who never really used Storyline. I know that serial number but the license is not assigned to me so I'm not sure if I can use it to purchase Articulate 360 at the discounted loyalty price.
Have I made that sufficiently complicated?
CONFIDENTIAL MATERIAL: This message contains information which may be confidential and privileged. Unless you are the intended addressee (or authorized to receive for the intended addressee), you may not use, copy or disclose to anyone the message, attachments, or any information contained in the message. If you have received the message in error, please advise the sender and delete the message.
Hi Steve,
Just a little bit... ;-)
But, ultimately it's also tied back to the purchaser - if you can't resubmit the request or want to talk it through, you can also contact our Customer care team by calling +1 (800) 861-4880 and they'll be happy to assist. They may still need the license numbers documented in an email, but at least you can talk through the specifics of your set up with them.
Support was able to find the email with my original Storyline serial number and I was able to use that to subscribe to Articulate 360. Now happily working on courses. Thanks for your help!
Aw, thanks for that update Steve - they're kinda rock stars, so I am not surprised they were able to figure it out!
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