Firefox blocks Javascript Mailto-function


I've added an e-mail-trigger to open a e-mail that contains a certain text. Until now everything worked, but suddenly Firefox is blocking the e-Mail, whereas in Internet Explorer the function works correctly.

Does anybody know why Firefox is blocking javascript suddenly?

Heres the e-mail adress I've used:

5 Replies
Crystal Horn

Hi Stefanie!  I've seen some discussions about different JavaScript functions needing a closer look in Firefox.  I'm not an expert in JavaScript, but some things to consider:

Make sure Java is enabled in your browser:

And be sure to view your content in its intended environment.  If you view an Articulate Storyline course on your local hard drive (or send it to someone else to view on their local hard drive), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail. To properly test your published content and share it with others, upload it to the environment for which it was published.

If you need to test your content for the web and you aren't ready to load it permanently onto your web server, you can use one of these options to temporarily host your web content

Stefanie Kreindl

Hi Crystal!

Thank you for your fast Response. Regarding my settings and conditions I can tell you the following:

1. The Content (published for web) was already published on a webserver so every learner had the same conditions.

2. Also Javascript was enabled

3. I really don't know why the same code/trigger is working in the one course and in the other one it is not, eventhought there are the same settings an conditions.

Leslie McKerchie

Hi Stefanie!

There are specific requirements that must be met by the learner’s computer for email triggers to function properly:

  • The learner must have an email client installed (for example, Microsoft Outlook), and they must have an email account configured in the program.
  • The email client program must allow JavaScript and HTML submits. Some programs, like Lotus Notes and Groupwise, don't allow these features. As a result, email triggers won't work in these programs.

Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with email triggers.