Hello I have a problem I'm only encountering in Firefox. I have a text entry field you will see in the attachment below labeled "Help 1". The input is referenced in a text box in a later slide. The text is appearing above the text box and is obscured, see the attachment "Help 2."
I am running Articulate 360 and using the latest version Firefox (V50.1.0) It's worth noting that an earlier version of Firefox did not have these issues.
Thanks for including those screenshots - I can definitely see the issue you're describing. I tried to reproduce the behavior in a new Storyline 360 file, but I wasn't able to duplicate what you're seeing on your end. Are you seeing this behavior in any other browser besides Firefox?
When you right-click on the text reference box and select Format Shape > Text Box, what settings are you seeing there? Here are the settings I used:
If your settings are correct and you are still having issues, I would recommend sharing your file with our Support Engineers here. They are available 24/7 and will be able to work with you one-on-one to get to the bottom of this. If you do go that route, please share your case number with me so I can follow along as well!
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Hi there Casey!
Thanks for including those screenshots - I can definitely see the issue you're describing. I tried to reproduce the behavior in a new Storyline 360 file, but I wasn't able to duplicate what you're seeing on your end. Are you seeing this behavior in any other browser besides Firefox?
When you right-click on the text reference box and select Format Shape > Text Box, what settings are you seeing there? Here are the settings I used:
If your settings are correct and you are still having issues, I would recommend sharing your file with our Support Engineers here. They are available 24/7 and will be able to work with you one-on-one to get to the bottom of this. If you do go that route, please share your case number with me so I can follow along as well!
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