Firefox on Mac unable to load?

Hey there,

We're getting reports of people having issues viewing our storyline interaction when they are using Firefox on a Mac. Apparently, all they get is the spinning load indicator and the presentation never shows up.

Anyone encounter this? Are there any solutions? Getting quite a few grumbles, I'm afraid. 

Thanks!

3 Replies
Christine Hendrickson

Hi there Jamie!

Have you been able to find anything about the FireFox versions on the user machines? Are they similar, or do they vary? 

Please make sure that the users meet the minimum viewing requirements if possible:

For more information, please see this article

Also, are you working on a Mac as well and seeing this, or are you using a PC? Just curious if you're experiencing this on your own machine as well.

Thanks!

Christine Hendrickson

Hi Jamie!

Thanks for getting back to me. 

Sounds like they should have everything running properly. Curious, are the Mac users able to try another browser? I wonder if they run into the same issue if they view the course in Safari, instead of Firefox.

As I mentioned earlier, I'm afraid I don't have access to a Mac to try this out. If you're still having trouble with this, maybe our support team can test this out for you

Thanks very much Jamie!