Firefox problems

Hi Bill,

Mike is correct that our output is not supported for HTML5 in Firefox, and Firefox can block Flash by default, but there is an easy way to change that behavior as described here. 

You'll also want to make sure that you're testing the published output in the intended environment as detailed here. 

Thank you Mike B. for your suggestion.  Flash is definitely installed on my computer; I confirmed it in Chrome.  I couldn't find Shockwave Flash among the available Firefox plugins.  So I tried to activate it in Firefox through Flash Control: Whitelist.  I tried my course again, and still have the same problems.

Even if this solution had worked, asking our students to reconfigure Firefox is an unacceptable solution.  We will soon open our LMS to hundreds of students, and many of them have minimal computer skills.  It appears we have no choice but to tell our students to use IE or Chrome, where it has worked perfectly in all our tests.

I believe the Flash component for Chrome may be different than the one if FF. I've heard that Chrome comes with Flash included.

When you run your course in FF, in the URL, are you viewing the story.html file or the story_html5.html? The course will switch to the html5 version (if you've published with that option checked) if it does not detect Flash.

I'm just trying to determine whether or not you are actually running the Flash version of the course. You can also try re-publishing the course, and making sure the HTML5 option is not checked. I just did this and opened the course in FF, and I get a large grey box that reads "A plugin is needed to display this content."

Thank you Ashley for your suggestions.  One of our clients alerted us to this issue when he took the course through our LMS, and I investigated it through our LMS.  So we are definitely testing it in the intended environment.

We have had dozens of students successfully complete this course so far; this is the first time we heard of anybody trying it in Firefox.  He said he normally doesn't use Firefox, and neither of us understand why the course launched in Firefox.

We are not seeing the "Firefox Is Blocking Flash Content" page in the first link you sent.  Both of us were able to complete the course, and the LMS recorded our results.  The course largely worked, except for the problems I detailed in my first post.

Again, even if this solution had worked, asking our students to fix it is an unacceptable solution. So we have no choice but to tell our students to use IE or Chrome.  Thanks for your help just the same.

Thanks again Mike.  The URL does not show any .html, just a long string generated by our LMS that has an .aspx in it.  

Ok. When the course first opens, try right-clicking on the course in various places. Do you get the standard Flash pop-up menu that reads "Zoom in, Show all, Quality, About Flash Player, etc."?

In my test course, I see that menu in the Flash version, but I don't get anything popping up in the HTML5 version. Just trying to make sure you're actually seeing the Flash version.

You could also go to adobe.com in FF and manually download and install the Flash plugin to make absolutely sure you have it installed for FF.

Hi Bill,

I did want to confirm an element Mike shared, that Chrome has it's own version of Flash built in, so you'd want to see if Firefox had Flash installed or enabled. I know it may not be something you want to instruct your students to do, so directing them to utilize a specific browser IE or Chrome may be the better option. 

Thank you Mike and Ashley!  We have it fixed now.  

The Flash pop-up menu did not appear in Firefox, but it does appear in IE and Chrome (in all cases running the course through our LMS).  So you're right, the Firefox version of Flash was not installed.

I then went to the Adobe website in Firefox and downloaded and installed the FF version of Flash (which they confirmed is different from IE and Chrome).  Now the Flash pop-up menu appears, and the course works perfectly; all the problems I detailed above are gone.  Huzzah!

I then tried it in IE and Chrome to make sure I didn't create any new problems by installing a different Flash player.  In both cases the course again ran perfectly.

So I will modify the instructions to tell them if the course is acting erratically, check which browser they're using. If it's Firefox, switch to IE or Chrome. Or if they are sufficiently comfortable with geeking computers, they can download the Firefox Flash player from the Adobe website. This way they can make their own choice.

Bill, glad to hear you figured it out! If you're sure your users won't be using any mobile devices or need any other HTML5 support, you could disable the HTML5 output when you publish your course, so that FF users would just get the plugin error if they don't have Flash.

What Mike said. ;-) 

Glad you got it figured out Bill and thanks for the update!

Thanks again folks!  I'm confident some of our students WILL be using mobile devices, so we have to keep the HTML5.  

And nobody asked, but my profile photo shows me holding the layshaft (injector rack throttle control) on a locomotive.  The diesel engine behind me is taller than I am.  Fun with big machinery!

Just found this thread because only the wipe animations in my project didn't work - fades, floats, etc. all find. I checked my FF flash settings using the link above and it is all up to date, but reading suggested workarounds gave me the idea of just deleting _html5 from the url, just ending with .html and voila! it works fine.

Hey Jennifer,

Glad this thread helped you out, and you'll want to ensure you point users to story.html file as that way it'll allow users to access the Flash or HTML5 output based on the device your using and you can read a bit more about that here. 

Hi everyone, I've created a course in Storyline 2 and am facing problems with the Mozilla Firefox browser (v52). When I launch the course in its LMS environment, it works perfectly in IE and Chrome in Windows, but not in Firefox.

Drag and drops don't work. The only slider in my course doesn't work either.

Any tip?

Hello Clotilde,

Are you viewing the Flash output in Firefox as the HTML5 output is not supported in this viewing environment? 

Another helpful test, since you mentioned your LMS, is to see if you are able to recreate the issue via SCORM Cloud. If you are able to replicate, we would want to take a look, but if you are not I would advise following up with your LMS team.

If you need us to take a look, please feel free to share the .story file here.

Hi everyone! This tread is a bit old, but I could not find anything fresher.

Is HTML5 output still not supported in Firefox?

When we view our courses in Firefox with Flash disabled the audio doesn't play. As soon as I click any button (Next, Pause, etc.) the audio starts playing and from then on it plays fine. Our courses created in Presenter 13 and published for LMS  as Flash with HTML5 fallback.

Audio works just fine when courses are viewed in Firefox with Flash enabled; and in all other browsers

Hi, Varya!

Google Chrome and Safari are the only HTML5-supported browsers for Presenter '13. 

If you need content that doesn't include Flash at all, you may want to look at upgrading to Presenter 360. This newer version has a wider range of supported browsers for HTML5 output.  

Hi Alyssa,

Thank you for the quick reply.
I actually installed a trial version of Studio 360. Unfortunately, we run
into a couple of bugs there, and had to retreat back to Presenter 13, until
it is resolved

Best,
Varya

Hi, Varya. Sorry to hear you ran into some bugs! What kinds of issues were you seeing? I'll try and help you solve them if I can!

Hi Alyssa,

I submitted the issues to the support team, and they logged them as
"possible software bugs"

The first one (Case #01793071 ) concerns the Presenter panel. If there
isn't any email address in the details of the presenter, then the panel
won't display a "More Information" button. We can live with this bug, and
there is a workaround - we can always insert an email address for our
presenters.
The second issue (Case #01797626) is much more serious, and it seems to be
caused by the recent Studio updates. When course is launched in Firefox
the popup appears with a javascript error from the content. After I close
the popup window, the course run smoothly. Still, we cannot offer such
classes to our students. So we went back to Presenter 13, which is
extremely inconvenient, since it has its own problems with Firefox. If you
could escalate the investigation of this issue it would be greatly
appreciated.
Thank you,Varya

Hi Varya,

Thanks for sharing the details of your cases, and I'm really sorry you ran into those bugs! Here's an inside look at how we tackle bugs when they are reported to our team. As soon as we get an update, we'll pass the information along to you. 

Hi Alyssa,

Several Studio 360 updates later, the issue is still here. When course published as HTML5  is launched in Mozilla, we are getting an error - see attached

Greetings, Varya!

Thank you for checking in, and I'm sorry for the trouble this bug is causing. I updated our team on its continuing impact and should anything change, we'll make sure you are the first to know!

In the meantime, I'm curious to know the same error appears in the Inquisiq LMS when importing your Studio 360 content into Storyline 360. Could you give that a try and let me know how you go?

I'll be right here, and let me know if I can help with anything else!

Hello Katie,

Thank you for getting back to me.

Yes , unfortunately the same error appears when course ins published in
Storyline 360 (latest version). I tried both Modern and Classic players.
The other settings are: HTML5 only; SCORM 2004.

Best,
Varya
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