Firefox problems

Dec 10, 2015

I've created a course in Storyline 2 and am having playback problems with the Mozilla Firefox browser (42.0).  This course works perfectly in IE and Chrome.  I'm wondering if there is any solution besides telling my clients, "Don't use Firefox."  I've experienced these problems:

Wipe animations don't work.  The object appears all at once.

The only slider in my course doesn't work at all.

If you click the "Replay" icon after the timeline finishes, the "wait windmill" spins indefinitely.  This also happens if you click on the seekbar while the timeline is running.  However, the "Replay" icon works fine if you click it while the timeline is running.

A video clip would not play on the first try.  After hitting PREV and going through the previous slide, the clip played on the second try.

When reviewing quiz questions, most have answers piled on top of each other.  It appears the correct answer is laid over another answer.

And the text looks funky throughout the course with odd character spacing.

Can anybody offer anything besides "don't use Firefox"?  Many thanks!

29 Replies
Lauren Connelly

Hi Varya!

I also want to add to the report which version of Storyline you are using!

Would you mind sharing which version of Storyline you're seeing this error? Also, we are on Update 37 (Build 3.37.21453.0) for Storyline 360. To stay up to date with bug fixes and new features, we recommend updating Storyline 360 when updates are released.

Maria Costa-Stienstra

Hi, Varya.

We appreciate your patience while our team investigated this.

I am happy to share some great news! We fixed the issue you reported where:
Multiple Response Questions throws an Error in Inquisiq LMS

Be sure to install the latest Storyline 360 update (Build 3.49.24347.0) to take advantage of all the recent features and fixes. 

If the problem happens again, please let us know, or you can always work directly with our support engineers here.