First slide won't advance
Jun 15, 2018
By
Ruth Simmons
I have a lesson that won't advance from the first to the second slide. The trigger is clicking on an arrow on the screen. In preview mode, when clicking on the arrow, it just starts clocking and doesn't advance to the second slide.
When the lesson was built, it worked. Now it doesn't. I started a new scene and copy and pasted the slide into the new scene, still doesn't work. I created a completely new slide without any copy and pasting from the old slide and it still doesn't work.
I've looked at the triggers and slide player settings and can't find anything. Help please!
7 Replies
Can you share the .story file here so that someone can have a look at the setup?
I can't have the link showing to the public as this is part of proprietary content that is for sale.
Create a slide without content and you can share that. Without seeing the triggers and what's happening it's hard to help.
I just started experiencing the same issue. It seems to be PC specific.
Hi there, Mark, and Ruth! Is this happening in the Preview environment, or once your course is live and online? Mark, you mentioned that it was PC specific - can you identify a common denominator where learners are getting hung up (browser, whether Flash player is enabled, etc)? I like to use http://supportally.com/ to get those details from folks!
Feel free to share your .story file with our team privately. We're happy to have a look and test your content in a few different environments.
I ended up putting in a ticket. Per a suggestion from Tom, I cleared my cache, cookies etc., and when that didn't work I did a uninstall/reinstall. That seemed to do the trick.
Thanks for keeping us in the loop, Ruth! Glad to hear the steps to fix unexpected or erratic behavior helped ☺️
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